Kaltura Management Console Frequently Asked Questions

[collapsed title="What is a Kaltura entry?"]

A Kaltura Entry is a logical reference to your media asset. An entry encapsulates all physical media files generated during ingestion (source, “flavors” and thumbnails), standard and custom metadata, captions, scheduling settings, advertising cuepoints, specific access control settings and all other components relating to the content. An entry is generated immediately, once your source media file starts uploading and transcoding begins.

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[collapsed title="What is the Kaltura uploader for?"]


You can use the Kaltura Uploader, also known as the Kaltura Contributor Wizard (KCW) to upload any type of rich-media file, from any location (computer, websites, record from webcam).

You can upload content through the:

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[collapsed title="What can I do through the Content tab?"]

You can upload data through the Content tab. You can add video or audio media to an entry you prepared (when the entry status is No Media), add new transcoding flavors, add metadata, or replace content information. See The Flavors Tab.

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[collapsed title="What are the options for preparing entries in the KMC?"]


The following options are available:

Prepare Video Entry

Prepare Audio Entry

• Prepare Live Stream Entry 

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[collapsed title="What is the character limit for the Description field in the KMC?"]


There is no character limit for the Description field in the KMC.

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[collapsed title="How to upgrade your KMC account?"]

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To upgrade your account Select the Administration tab and then select Users. Click on “Click Here” or go to http://site.kaltura.com/Request-Users.html to upgrade your account. 

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[collapsed title="Can Dropbox be used as the location for a remote drop folder in the KMC?"]

If you can access the Dropbox location using FTP or SFTP, it can be used as a drop folder.

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[collapsed title="Can the Entry Batch Upload CSV be used for updating existing entries?"]


The Entries Bulk Upload CSV does not support the update action. The Entries Bulk Upload XML supports the update and delete actions. Entitlement related CSVs support update and delete actions for Categories, End-users and End-user Entitlements.

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[collapsed title="How to add distributor destinations to your account"]


To add distributor destinations to your account Contact your account manager. 

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[collapsed title="How do you access/download a raw file?"]


If you have the entry ID of the raw file on hand, go to -http://cdnakmi.kaltura.com/p/PARTNER_ID_HERE/raw/entry_id/ENTRY_ID_HERE/file_name/name. You will be prompted to download the file with the original file name.

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[collapsed title="How frequently is the analytic data updated in the KMC for a given item?"]

Analytics are updated up to 24 – 48 hours from the activities execution time.

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[collapsed title="How to upload media files to an existing entry using Drop Folders?"]

Use this option to match media to an existing entry from your account’s drop folder. This option is displayed when your account is set with a drop folder configuration. For more information see here.

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[collapsed title="What is browser based ingestion?"]

You can upload files from your computer, record a video with your webcam, or import from a selection of online repositories, or submit a bulk upload request via Kaltura formatted CSV/XML all from within the Kaltura Management Console.

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[collapsed title="What is a Kaltura Custom Metadata Profile Schema?"]

A schema is a model for describing the structure of information. Each data schema holds a list of customized fields. An XSD (XML Schema Definition) provides a way to describe and validate data in an XML environment.

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[collapsed title="What is the recommended time to keep a log of server notifications?"]


The recommended time to keep the log of notifications is 48 hours. After 48 hours it should be safe to assume a notification will not be re-sent unless manually requested by an admin. Learn more about types of notifications in KMC here.

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[collapsed title="How to configure anti-virus scanning for a publisher through the Kaltura Admin Console?"]


You can scan entries (per type) with an external virus scanning engine. To configure Virus Scan profiles in the Kaltura Admin Console, see here.

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