Updated Articles
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Conversational Agent Studio release notes - May 24, 2026
Date released: May 24, 2026 What's new Analytics tab in Studio A Conversational Agents dashboard is now available via the Conversational Agent Studio's Analytics tab, giving admins a single place to monitor agent performance and usage data ... -
Conversational Agent Studio release notes - June 14, 2026
Date released: June 14, 2026 What's new Knowledge tab - External sources & free text The Knowledge tab now supports additional knowledge sources, allowing admins to define what their agent knows using website URLs and free-form text. E... -
Conversational Agent Studio release notes - July 5, 2026
Date released: July 5, 2026 What's new Present media toggle A new toggle lets admins control whether their agent can present media like videos, images, tables, and personalized UI elements during live sessions. For complete details, see ... -
Conversational Agent Studio release notes - August 5, 2026
Date released: August 5, 2026 What's new Agent insights added to Conversational Agent Studio Admins now have full visibility into every conversation an agent has had - including full transcripts, interaction counts, and exportab... -
Conversational Agent Studio release notes - August 18 2026
Date released: August 18, 2026 What's new Choose how users interact with your agent during voice conversations A new Voice interaction setting in the Advanced tab lets admins choose how users interact with the agent during voice convers... -
Conversational Agent Studio release notes - June 23, 2026
Date released: June 23, 2026 What's new Knowledge tab - External sources & free text The Knowledge tab now supports additional knowledge sources, allowing admins to define what their agent knows using website URLs and free-form text. Exte... -
Conversational Agent Studio release notes - September 28 2026
Date released: September 28, 2026 What's new Collect conversation insights with agent goals You can now define conversation insights for your agent from the Playbook tab. Insights tell your agent what information to gather naturally durin... -
Conversational Agent Studio release notes - October 11, 2026
Date released: October 11, 2026 What's new Agent Evaluation Until now, agent creators had no built-in way to assess whether an agent was ready for real users before publishing. Issues with the agent’s role, Playbook, or knowledge configurat... -
Order captions for session recording or video source
Last Updated: 11/02/2026 in Kaltura Virtual Events & Webinars Kaltura Virtual Events Captions and enrichmentYou can order captions for a session recording or any uploaded video source. -
Order live captions for your session
Last Updated: 11/02/2026 in Kaltura Virtual Events & Webinars Kaltura Virtual Events Captions and enrichmentYou can order live captions for a scheduled session.