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About Customize the appearance of your agent site by adding your logo and background image and selecting or creating a theme. You can manage these settings in the Experience tab. Access the Experience tab
From the Agents ...
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Suggested questions give users ideas for how to start a conversation with your agent.
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Set the title displayed on your agent site and choose how users interact with your agent. You can offer avatar interactions, chat, or both.
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You can define your agent's role, audience, opening phrase, and topics it shouldn't discuss in the Playbook tab.
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The Knowledge tab is where you control what your agent knows.
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You can create a new agent based on a preconfigured template, then customize it for your specific needs.
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Date released: September 28, 2026 What's new Collect conversation insights with agent goals You can now define conversation insights for your agent from the Playbook tab. Insights tell your agent what information to gather naturally durin...
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Ten minutes before a scheduled session ends, Lecture Capture offers you the option to extend the recording in five-minute increments.
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Lecture Capture supports manual and scheduled recordings.
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You can edit the schedule, recording details, and resources for a Lecture Capture session.