Updated Articles
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Create a new agent in Conversational Agent Studio
You can create a new agent based on a preconfigured template, then customize it for your specific needs. -
Add knowledge to your agent
The Knowledge tab is where you control what your agent knows. -
Ask an Agentic Avatar questions about a single video
Last Updated: 11/03/2026 in Conversational Agents Kaltura Genies Ask Genie questions and get answersUse an Agentic Avatar to ask questions through a live spoken conversation while watching a video. -
Conversational Agent Studio release notes - May 24, 2026
Date released: May 24, 2026 What's new Analytics tab in Studio A Conversational Agents dashboard is now available via the Conversational Agent Studio's Analytics tab, giving admins a single place to monitor agent performance and usage data ... -
Conversational Agent Studio release notes - June 14, 2026
Date released: June 14, 2026 What's new Knowledge tab - External sources & free text The Knowledge tab now supports additional knowledge sources, allowing admins to define what their agent knows using website URLs and free-form text. E... -
Conversational Agent Studio release notes - July 5, 2026
Date released: July 5, 2026 What's new Present media toggle A new toggle lets admins control whether their agent can present media like videos, images, tables, and personalized UI elements during live sessions. For complete details, see ... -
Conversational Agent Studio release notes - August 5, 2026
Date released: August 5, 2026 What's new Agent insights added to Conversational Agent Studio Admins now have full visibility into every conversation an agent has had - including full transcripts, interaction counts, and exportab... -
Conversational Agent Studio release notes - August 18 2026
Date released: August 18, 2026 What's new Choose how users interact with your agent during voice conversations A new Voice interaction setting in the Advanced tab lets admins choose how users interact with the agent during voice convers... -
Conversational Agent Studio release notes - June 23, 2026
Date released: June 23, 2026 What's new Knowledge tab - External sources & free text The Knowledge tab now supports additional knowledge sources, allowing admins to define what their agent knows using website URLs and free-form text. Exte... -
Conversational Agent Studio release notes - September 28 2026
Date released: September 28, 2026 What's new Collect conversation insights with agent goals You can now define conversation insights for your agent from the Playbook tab. Insights tell your agent what information to gather naturally durin...