Updated Articles

  1. Configure the agent title and interaction model

    Set the title displayed on your agent site and choose how users interact with your agent. You can offer avatar interactions, chat, or both.
  2. Brand your agent site

    About  Customize the appearance of your agent site by adding your logo and background image and selecting or creating a theme. You can manage these settings in the Experience tab. Access the Experience tab From the Agents ...
  3. Control whether your agent can present media

    You can control whether your agent can present media during conversations.
  4. Enable screen sharing for your agent

    You can enable screen sharing so users can share their screen with the agent during a live conversation and ask questions about the content they're sharing.
  5. Agentic Avatar Studio

  6. Agentic Avatar Studio release notes - August 18 2026 New

    Date released: August 18, 2026 What's new Choose how users interact with your agent during voice conversations A new Voice interaction setting in the Advanced tab lets admins choose how users interact with the agent during voice convers...
  7. Configure your agent's conversation settings

    You can configure your agent's conversation settings, including the maximum conversation length, talk speed, and how much the avatar moves while speaking and listening.
  8. Rich Media Content Management System

  9. Rich Media CMS release notes - v7.42.2 August 16, 2026 New

    Version: 7.42.2 Date released: August 16, 2026 What's new Audio description ordering experience A new Audio descriptions option is available in each entry’s three-dot menu in Rich Media CMS. Select it to open the new REACH orderin...
  10. Agentic Avatar Studio release notes - August 5, 2026

    Date released: August 5, 2026 What's new Agent insights added to Agentic Avatar Studio Admins now have full visibility into every conversation an agent has had - including full transcripts, interaction counts, and exportable ses...