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The Engagement dashboard enables you to discover how users engage with content in your account.
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When Automation Manager runs a rule, it scans your media and selects items that meet the rule’s criteria.
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Rule actions define what Automation Manager does with media entries that meet a rule’s criteria.
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Rule criteria determine which media entries Automation Manager selects when a rule runs.
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Automation Manager rules define how and when your media is processed.
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Automation Manager provides reports and email notifications to help you track rule activity and understand what actions were performed on your media.
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You can configure how users interact with your agent and customize the look of your agent site.
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You can choose the avatar and voice your agent uses when interacting with users.
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About The Knowledge tab is where you control what your agent knows. You can teach your agent using three types of sources:
Media manager – View and manage uploaded videos, audio files, and documents.
Web sources – Add p...
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You can define your agent's role, audience, opening phrase, and topics it shouldn't discuss in the Playbook tab.