Updated Articles

  1. Define rule criteria for Automation Manager

    Last Updated: 08/12/2026 in Rich Media Content Management System (CMS) Automation Manager
    Rule criteria determine which media entries Automation Manager selects when a rule runs.

  2. Create & manage rules in Automation Manager

    Last Updated: 08/12/2026 in Rich Media Content Management System (CMS) Automation Manager
    Automation Manager rules define how and when your media is processed.

  3. Automation Manager reports and notifications

    Last Updated: 08/12/2026 in Rich Media Content Management System (CMS) Automation Manager
    Automation Manager provides reports and email notifications to help you track rule activity and understand what actions were performed on your media.

  4. Upload and manage audio tracks in Content Hubs

    Last Updated: 08/12/2026 in REACH captioning & enrichment services Captioning & enrichment services
    You can upload and manage alternative audio tracks for media that you own or have permission to edit.

  5. Manually upload audio files to video

    Last Updated: 08/12/2026 in Rich Media Content Management System (CMS) Upload & ingest media
    You can enrich your videos by adding audio tracks manually.

  6. Customize your agent's site and interactions

    Last Updated: 08/12/2026 in Conversational Rich Media Agents Agentic Avatars Agentic Avatar Studio Configure and manage your agents
    You can configure how users interact with your agent and customize the look of your agent site.

  7. Choose an avatar and voice for your agent

    Last Updated: 08/12/2026 in Conversational Rich Media Agents Agentic Avatars Agentic Avatar Studio Configure and manage your agents
    You can choose the avatar and voice your agent uses when interacting with users.

  8. Add knowledge to your agent

    Last Updated: 08/12/2026 in Conversational Rich Media Agents Agentic Avatars Agentic Avatar Studio Configure and manage your agents
    About  The Knowledge tab is where you control what your agent knows. You can teach your agent using three types of sources: Media manager – View and manage uploaded videos, audio files, and documents. Web sources – Add p...

  9. Define your agent's behavior

    Last Updated: 08/12/2026 in Conversational Rich Media Agents Agentic Avatars Agentic Avatar Studio Configure and manage your agents
    You can define your agent's role, audience, opening phrase, and topics it shouldn't discuss in the Playbook tab.

  10. Create a new agent in Agentic Avatar Studio

    Last Updated: 08/12/2026 in Conversational Rich Media Agents Agentic Avatars Agentic Avatar Studio Create a new agent
    You can create a new agent based on a preconfigured template, then customize it for your specific needs.