REACH - Ordering Captions For Media Per Entry

This article describes how to order Kaltura REACH captions and view captions' requests through Kaltura MediaSpace (KMS) and through Kaltura Application Framework (KAF) applications. 

Ordering Captions

 To order captions for a media entry

  1. Select My Media and then select the media (click the checkbox to select). You may select more than one media entry.
  2. Select Order Captions from the Actions menu.

    The following screen is displayed:
  3. Select the Service Type - Machine or Professional.
  4. If you select Machine, select the Source Media Language from the drop down menu and click Submit.
    If you select Professional, the screen is expanded.
  5. Select the Source Media Language from the drop down menu.
  6. Select the Feature. Translation or Caption.

    For Translation:

    Select the Target Translation Lanuguage.
    Select the Turnaround time (TAT) from the drop down menu. The TAT options are set by your administrator.

    For Caption:

    Select the Turnaround time (TAT) from the drop down menu. The TAT options are set by your administrator.

  7. Add Speaker Names. This feature must be enabled by your system administrator. 
  8. (Optional) Add Instructions & Notes.
  9. Click Submit. Captions' requests are sent automatically. You will receive a message that your request has been recieved.The captions will be uploaded when completed.

In case there is an identical request, the system will display a message that an order was already placed for this video. See here.

Services

  • Machine - 70-80 percent accuracy
  • Professional ~90 percent accuracy

Speaker ID

Check to add the speaker's name(s) at the beginning of the captions.

Feature

  • Captions
  • Caption with Speaker ID
  • Translation
  • Translation with Speaker ID

Source Media Language

The following source languages are available:

  • English
  • Dutch
  • English
  • French
  • German
  • Italian
  • Spanish
  • Other (upon request) 

Target Translation Language

The following languages are available for translation:

  • English
  • Arabic
  • Chinese - Mandarin (Traditional)
  • Chinese - Mandarin (Simplified)
  • Chinese - Cantonese (Traditional)
  • Dutch
  • English
  • French
  • German
  • Hebrew
  • Hindi
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish
  • Turkish
  • Other (TBD if necessary)

Turnaround Time (TAT)

The Turnaround Time for captions requests are configured by your system administrator. Only configured options are displayed on your MediaSpace instance.

  • 3 hours
  • 6 hours
  • 24 hours
  • 48 hours
  • Best Effort (usually 7 days)
  • 30 minutes 
  • 5 minutes

Viewing Captions' Requests

To View Captions' Requests (First time ordering)

  1. Select My Media and click on the media thumbnail.
  2. Select Captions Reqeusts from the Actions drop down menu.

    If there are no existing captions' requests, the following message is displayed:


  3. Scroll down to the Order Captions section and order captions as described in Ordering Captions.

To View Captions' Requests

  1. Select My Media and click on the media thumbnail.
  2. Select Captions Reqeusts from the Actions drop down menu.

    If there are existing captions' requests, the Captions' Requests table is displayed. See Captions' Requests Statuses for more information.



  3. Use the arrow at the side of the request to display more details. The order's details are displayed. Use the arrow to collapse the details infrmation.
  4. If you want to delete a Pending Approval request, click on the Trash icon in the request line. A confirmation message is displayed to confirm your selection.
  5. Scroll down to the Order Captions section and order captions as described in Ordering Captions.
  6. If you submit and identical order to one that exists, the following message is displayed:

Captions' Requests Statuses

The following statuses are available for captions' requests:

  • Pending (NewRequest) - when generating new request
  • Pending For Moderation - requests in approval queue
  • Rejected - requests that were rejected on moderation. This status must include reject reason.
  • Processing - sent to the vendor and vendor received request
  • Ready - when caption was received back from the vendor
  • Error - an error was sent from the vendor. This status includes the reason for rejection.
  • Aborted
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