About

Kaltura’s resubmission feature (powered by the REACH framework) lets you request new captions or translations for existing media entries. This is useful when media has been updated, profile settings have changed, or you need specific requirements such as custom dictionaries. 

Each resubmission creates a new, standalone file, giving you flexibility and control.

Use cases

The resubmissions feature is useful in scenarios such as:

• Updated media content - for revised videos needing updated captions or translations
• Changed settings - when you update dictionaries or custom vocabulary in your REACH profile and want those changes reflected in a new output

Requirements

To use the resubmissions feature, ensure the following:

• Resubmissions are enabled for the service in your account
• Sufficient credits are available in your account (resubmissions are billed according to your plan)

Things to keep in mind

• Costs – Each resubmission is billed separately.
• Not for corrections – Resubmission is not intended to fix output quality. If there’s an error, open a support ticket.
• Turnaround time – Processing depends on the selected service and turnaround type
• File versioning – Each resubmission creates a new, independent file, so track versions carefully

How to resubmit a service

The resubmission flow is the same as submitting a service for the first time.

1. Go to your media entry.
2. Select Reach captions & enrich from the Actions menu or three-dot menu, depending on your environment.
3. Select the service you want to resubmit.
4. Click Submit.
If resubmission is enabled for the service, a popup message appears when you submit the request again.
5. Click Resubmit to continue.


Example of a resubmission confirmation message in a site with Theming enabled

If resubmission is not enabled for the service, the request can’t be submitted again.