About

Translations convert the spoken language in a video into another language and appear as subtitles. Viewers can read the translated subtitles in their preferred language while the original audio remains unchanged.

Translation service types

You can choose from the following services:

Machine

Also known as ASR, machine translations are generated automatically and provide an average accuracy of approximately 85%.

Machine translations:

• Enable searchable video content
• Support editing
• Support resubmissions
• Can use custom vocabularies and dictionaries to improve accuracy 

Professional

Professional translations are created and reviewed by human transcribers and provide approximately 99% accuracy.

Professional translations:

• Meet accessibility requirements
• Include human review and quality assurance
• Support special instructions for editors and reviewers
• Are recommended for public-facing content such as marketing, learning, and training videos

Step 1: Order professional translations

Single video

1. Log into your Rich Media CMS.
The Entries page displays by default.
2. Locate the desired entry and click the three dots to the right and select Captions & Enrich (legacy).

Multiple videos

1. Click the boxes next to the desired videos.
The More Actions menu at the top of the page is activated.
2. Select Captions & Enrich.



The Captions & Enrich page displays.



3. Complete the following fields:

• Unit – This option only appears in the event that different Reach profiles (budgets) are configured for each unit in your account. The selected unit will be charged for the captions request.
• Service - Select 'Machine'.
• Source Media Language - Select the source media language from the drop-down menu. The options in the menu are dependent on your REACH plan.
• Feature - Select 'Captions'.
• Turnaround time - Select the turnaround time from the drop-down menu. The turnaround time options available in the menu are dependent on your Reach plan.

4. Click Submit.

A confirmation message displays: Your request has been received. Your video will automatically be updated upon completion.

When the captions are ready, they are automatically added to the video.

Step 2: Request translations

1. Once the professional captions are ready, go to the Order Captions & Enrichment Services section and complete the following fields:

• Service - Select Machine.
• Source Media Language - Select the source media language (in this case, English) from the drop-down menu. The options in the menu are dependent on your REACH plan.
• Feature - Select Translation.
• Target Translation Language - Select the desired language from the drop-down menu. The options in the menu are dependent on your Reach plan.

2. Click Submit.

When the translations are ready, they are automatically added to the video.

If you already have a captions file

If you already have a captions file of 99% accuracy, you can skip Step 1 and go straight to Step 2.

After completing the fields in the Order Captions & Enrichment Services section, you'll see a button labeled Upload Captions File. Continue with the steps below:

1. Click Upload Captions File.

The Upload Captions File window displays.

2. Click Browse.

3. Select the file on your computer (the file must be SRT, DFXP, or XML).

The captions file uploads.

4. If you'd like to give the file a label for the source language, type it in the Label field (this name displays in the player captions menu).

5. Click Save.

A success message displays: The captions file uploaded successfully.

6. Click Submit (the Submit button is clickable only after the file has uploaded).

A confirmation message displays:Your request has been received. Your video will automatically be updated upon completion.

When the translations are ready, they are automatically added to the video.