General

How can I change my profile picture?

05/21/2020Lior Bukshpan
Log into your smart.newrow.com account. Click on "Profile" to update your picture. Click on the picture and change it to any picture from your desktop. ...

Is There a Session Timeout After the Teacher Leaves a Room, Before Users Are Given the "Instructor Offline" Message?

04/13/2020Lior Bukshpan
Virtual Classrooms close 5 minutes after the last user leaves the room. After those 5 minutes have elapsed, if a user (not an instructor) attempts to enter the room, he/she is given the "Instructor Offline" message. This "session ti...

Do Virtual Classrooms Integrate with LMSs?

04/02/2020Lior Bukshpan
Yes. Virtual Classrooms integrate with LMSs via LTI through course and user provisioning, providing a seamless SSO experience that is entirely browser based.

Is the Virtual Classroom GDPR Compliant?

04/02/2020Lior Bukshpan
Yes. The Kaltura Virtual Classroom is part of the Privacy Shield - both the EU and Swiss frameworks.

How Many Seats Per Class or Meeting Does a Virtual Classroom Support?

04/02/2020Lior Bukshpan
The number of seats per class or meeting depends on your plan (or contract) with Kaltura. However, one Virtual Classroom supports a maximum of 500 concurrent participants.

Is Kaltura's Virtual Classroom Localized?

04/02/2020Lior Bukshpan
Kaltura's Virtual Classroom is available in 11 languages. Changing your language will only affect your user interface. It will not affect others on your instance.  The following languages are supported: English French - França...

How Do I Launch a Classroom in KMS?

04/02/2020Lior Bukshpan
Launch your personal room – Select “Live Room” from the USER drop down menu. Channel/course room – Click on the Media Tab in the channel. On the top right corner of the tab, click to launch the virtual room. ...

Can I Reset a Room or Clean It Up?

04/02/2020Lior Bukshpan
Yes. Resetting or cleaning up a room is done manually. You will need to delete or reset each feature individually. For example, delete all files from the playlist, clear all whiteboards, etc.

What Technology In the Virtual Classroom Is Used For Video Conferencing?

04/02/2020Lior Bukshpan
WebRTC is used for video conferencing in the Virtual Classroom. 

Who Should Send Support Logs - Student or Teacher?

04/02/2020Lior Bukshpan
In classes that have under 25 participants, anyone can send the support ticket. In classes that have over 25 participants, it is best for the user to send the support ticket.  ...