General
Articles
What Data is Collected Through the Kaltura Meetings Logs?
The Kaltura Meetings support logs collect 3 main key items: The statistics from WebRTC concerning each stream. The Application logs recording the activities carried out in the room. The User-Agent logs that notes the devices, Operating Systems ...
What Branding Options Are Available in Virtual Classrooms?
Admins are able to set a logo and brand colors to be used on the notes, emails, and Virtual Classroom view. Click here to read more. ...
What Are the Options To Engage With the Teacher Inside the Room?
The following options are available to engage with the teacher inside the Virtual Classroom: Raise Hand button Chat Q&A Chat - A private chat for questions between participant and moderator.
Can People Who Were Previously in Meetings With Me Use the Same Link To Join Meetings Happening Later ‘By Chance’?
Yes. People could join meetings happening later 'by chance'. The system was built for recurring classes so unless you set a password to enter the room next time, the participants that have a link to the room will be able to join the class/meeting a...
Can I Password-Protect the Room for Guest Attendees?
Yes. Passwords can be set and required to access the room as a guest. See Require A Password To Join Your Virtual Classroom for more information. ...
How Can I Send Logs & Receive Technical Support In Kaltura Meetings?
You may send support logs from inside the Kaltura Meetings live room. Kaltura Customers with an active Support plan (e.g. Silver/Gold/Platinum) should open up a ticket by logging into the Kaltura Customer Care portal (by clicking here ). How To ...
Kaltura Meetings - Who Should Send Support Logs?
When classes have under 25 participants, all users, students and teachers, may send a support ticket. In classes where there are over 25 participants, it is best for the user to send the support ticket. ...
What Technology In the Virtual Classroom Is Used For Video Conferencing?
WebRTC is used for video conferencing in the Virtual Classroom.
Can I Reset a Room or Clean It Up?
Yes. Resetting or cleaning up a room is done manually. You will need to delete or reset each feature individually. For example, delete all files from the playlist, clear all whiteboards, etc.
How Do I Launch a Classroom in KMS?
Launch your personal room – Select “Live Room” from the USER drop down menu. Channel/course room – Click on the Media Tab in the channel. On the top right corner of the tab, click to launch the virtual room. ...
Is Kaltura's Virtual Classroom Localized?
Localization is supported on both iOS and Android. Kaltura's Virtual Classroom is available in multiple languages. Changing your language will only affect your user interface, and only for that current session. It will not affect others on your in...
How Many Seats Per Class or Meeting Does a Virtual Classroom Support?
The following table lists the capacities and limitations for Kaltura Meetings and Classrooms. Room Mode Description Concurrent LIVE Streams Capacity Limitations Standard Virtual Classrooms and meeting All partici...
Is the Virtual Classroom GDPR Compliant?
Yes. The Kaltura Virtual Classroom is part of the Privacy Shield - both the EU and Swiss frameworks.
Do Virtual Classrooms Integrate with LMSs?
Yes. Virtual Classrooms integrate with LMSs via LTI through course and user provisioning, providing a seamless SSO experience that is entirely browser based.
Is There a Session Timeout After the Instructor Leaves a Room, Before Users Are Given the "Instructor Offline" Message?
Virtual Classrooms/Live Rooms close 5 minutes after the last user leaves the room. After those 5 minutes have elapsed, if a user (not an instructor) attempts to enter the room, he/she is given the "Instructor Offline" message. This "session time-o...
How can I change my profile picture?
Log into your smart.newrow.com account. Click the profile image or the drop-down next to it. Select Profile . The profile image window opens. Click on the image. Browse your device and select the new image you want to add. Cli...
How to Clear Cookies in Kaltura Meetings
Common Issues Solved by Clearing Cookies Having trouble with permissions Seeing "access restricted," when trying to join. Seeing a "Guest" sign in when trying to join asking me to enter my name and email. Signed in to Newrow.com or
smart.ne...
Is there a Timeout for Inactivity in a Meetings Room?
The automatic timeout based on inactivity in the room is 60 minutes. The default timeout may be modified by your Kaltura representative. If a user has not clicked on anything in the room for 60 minutes, a prompt is displayed with the message “Are y...
