General

How to Clear Cookies in Kaltura Meetings

07/11/2021Debbie Zioni
Common Issues Solved by Clearing Cookies Having trouble with permissions Seeing "access restricted," when trying to join. Seeing a "Guest" sign in when trying to join asking me to enter my name and email. Signed in to Newro...

Is Kaltura's Virtual Classroom Localized?

04/02/2020Debbie Zioni
Kaltura's Virtual Classroom is available in multiple languages. Changing your language will only affect your user interface. It will not affect others on your instance.  The following languages are supported: Arabic German English...

Kaltura Meetings - Who Should Send Support Logs?

04/02/2020Lior Bukshpan
When classes have under 25 participants, all users, students and teachers, may send a support ticket. In classes where there are over 25 participants, it is best for the user to send the support ticket.  ...

How Can I Send Logs & Receive Technical Support In Kaltura Meetings?

04/02/2020Lior Bukshpan
You may send support logs from inside the Kaltura Meetings live room. Kaltura Customers with an active Support plan (e.g. Silver/Gold/Platinum) should open up a ticket by logging into the Kaltura Customer Care portal (by clicking here ).  Ho...

What Data is Collected Through the Kaltura Meetings Logs?

09/08/2020Tal Binder
The Kaltura Meetings support logs collect 3 main key items: The statistics from WebRTC concerning each stream.  The Application logs recording the activities carried out in the room. The User-Agent logs that notes the devices, Operating Sys...

How Can I Change My Profile Picture?

05/21/2020Lior Bukshpan
Log into your smart.newrow.com account. Click on "Profile" to update your picture. Click on the picture and change it to any picture from your desktop. ...

Is There a Session Timeout After the Instructor Leaves a Room, Before Users Are Given the "Instructor Offline" Message?

04/13/2020Lior Bukshpan
Virtual Classrooms/Live Rooms close 5 minutes after the last user leaves the room. After those 5 minutes have elapsed, if a user (not an instructor) attempts to enter the room, he/she is given the "Instructor Offline" message. This "...

Do Virtual Classrooms Integrate with LMSs?

04/02/2020Lior Bukshpan
Yes. Virtual Classrooms integrate with LMSs via LTI through course and user provisioning, providing a seamless SSO experience that is entirely browser based.

Is the Virtual Classroom GDPR Compliant?

04/02/2020Lior Bukshpan
Yes. The Kaltura Virtual Classroom is part of the Privacy Shield - both the EU and Swiss frameworks.

How Many Seats Per Class or Meeting Does a Virtual Classroom Support?

04/02/2020Lior Bukshpan
The number of seats per class or meeting depends on your plan (or contract) with Kaltura. However, one Virtual Classroom supports a maximum of 500 concurrent participants.