Legacy notice
This article documents the legacy KME room. For our next-generation virtual classroom and collaborative meeting solution, please visit the Kaltura Room documentation.
Common Issues Solved by Clearing Cookies
- Having trouble with permissions
- Seeing "access restricted," when trying to join.
- Seeing a "Guest" sign in when trying to join asking me to enter my name and email.
- Signed in to Newrow.com or smart.newrow.com without getting the opportunity to enter credentials, (when trying to access my external campus)
How to Clear Cookies
With Kaltura Meetings open, (any session), follow the exact steps shown in the following video. Clearing cookies in any other way will not work. You should the be able to join Kaltura Meetings from the original link.
