The Real-time Dashboard enables you to view real time analytics. The Real-time Dashboard combines metrics for Quality of Service and Quality of Engagement combined. To learn more about the Real-time Dashboard, see the article Real-time Analytics Dashboard.
You can dive deeper into the data and learn more about Real-time trends in your account. In this article, you can review:
- How to change the time frame for the dashboard
- How to filter the data
- How to use the Data Zoom
- How to export reports to a CSV file
Change Dashboard Timeframe
Use the date picker to change the timeframe and view data across different periods. You can select preset time periods or choose specific dates. The calendar only lists dates where data is available.
The time frame will apply for both the Discovery Graph and the Discovery Table.
Preset Time Periods
Preset time periods are a quick way of looking at recent data.
Selecting a Custom Timeframe
The time zone is the same time zone as configured on the KMC.
- Click on the date/time picker and choose the Specific Date Range tab.
- Navigate to the exact date of the timeframe and double click on the date in the calendar.
- Click the on the hour that your broadcast took place.
- Click on the date/time picker and choose the Specific Date Range tab.
- Navigate to the first date of the timeframe and double click on the date in the calendar.
- Navigate to the last date of the timeframe and double click on the date in the calendar. The timeframe will appear marked on the calendar.
- If you know or can estimate the time of the broadcast, use the from and to arrows to set the time.
- Click Apply to view the dashboard data for the selected custom time period.
Actions
You can perform the following actions in the Explore section:
- Zoom in - enlarge the area you are interested in
- Pause - to examine the data
Zoom
Dragging an area in the Explore Graph will Zoom-In and re-fetch the data for the desired time frame. Once the graph updates, the dashboard will attempt to bring the data at the most granular intervals it can, this will change depending on the selected time frame.
Updates
You can pause updates on the Discovery graph to examine data and then resume your investigation.
Footnotes
Each metric that you select will display a custom calculation displayed on the top of the graph. Instead of exporting the data to Excel, some of the basic calculations like average and summary will be shown at the footnote.
Export to CSV
All analytics tabs have the option to Export to a CSV.
- Click Export to open the drop-down list with the following options: (One or more options may be selected.)
- Select the reports you want to view and click Export Reports.
A notification is sent about the export request status. If the data in the report was filtered, the report is based on the filter applied.
You will be notified that your export request is being processed and will be emailed to you when completed. Note that export is limited by number of records and time to execute. If you receive an error, break down your report to smaller time frames or use filters to reduce the size of the report.
The files expire in 7 days.
