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About
The Knowledge tab is where you control what your agent knows. You can 'teach' your agent using three types of sources: media files, website URLs, and free text.
Want your agent to reference your help center or p...
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Date released: June 2026 What's new Knowledge tab - External sources & free text The Knowledge tab now supports additional knowledge sources, allowing admins to define what their agent knows using website URLs and free-form text. Exter...
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Every organization has Webcasting administrators that are resposnsible for scheduling and managing Webcasting events. When you enable the liveSchedulingEnabled field, you should define the Webcasting Admininistrator(s). Each Webcasting Admin c...
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The KMS Webcast page, also known as the Kaltura Webcasting Events Portal, enables you to view the current, upcoming and recorded events, depending on the events the user is allowed to join. To add the page for the Webcast Events Portal in ...
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Introduction to Kaltura Webcasting Kaltura Webcasting is fully integrated with the user's Video Portal. It supports internal delivery, ingestion from different encoders and source types, archiving of webcasts to your VOD portal and enhanced inter...
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The Webcasting producer application stores the application logs. The logs may be found by clicking on control + option + d (Mac) or ctr + alt + d (Windows). An icon is then displayed at the top of the producer app Click on it to open t...
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During the Webcast event, you can view live analytics for your event. Live analytics can provide you with information on audience engagement and the quality of the broadcast. The producer application displays part of the live analytics availab...
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Overview of Webcasting Entry Level Analytics The Webcasting Entry Level analytics dashboard enables you to discover how your users engage with a specific Webcasting entry, where they watched it from and with what devices, so you can track and...
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You can export a CSV file containing a transcript of the Q&A session. In the transcript you can find all of the questions and responses that were recorded during the broadcast event, the users that asked the questions, and the time. You can do...
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You can launch the Moderator View Application for a Webcasting Event after your event is set up to be broadcast and you have been assigned as a Webcast Moderator. To launch the Moderator View Open the Webcast Media Page and click on the ...