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Last Updated: 08/18/2026
in Release notes
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Date released: August 18, 2026 What's new Choose how users interact with your agent during voice conversations A new Voice interaction setting in the Advanced tab lets admins choose how users interact with the agent during voice convers...
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Suggested questions give users ideas for how to start a conversation with your agent.
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You can choose how users interact with your agent during voice conversations.
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Last Updated: 08/18/2026
in Release notes
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Version: 7.42.2 Date released: August 16, 2026 What's new Audio description ordering experience A new Audio descriptions option is available in each entry’s three-dot menu in Rich Media CMS. Select it to open the new REACH orderin...
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Date released: August 5, 2026
What's new
Agent insights added to Agentic Avatar Studio
Admins now have full visibility into every conversation an agent has had - including full transcripts, interaction counts, and exportable ses...
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Date released: July 5, 2026 What's new Present media toggle A new toggle lets admins control whether their agent can present media like videos, images, tables, and personalized UI elements during live sessions. For complete details, see ...
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Date released: June 23, 2026 What's new Knowledge tab - External sources & free text The Knowledge tab now supports additional knowledge sources, allowing admins to define what their agent knows using website URLs and free-form text. Exte...
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Date released: June 14, 2026 What's new Knowledge tab - External sources & free text The Knowledge tab now supports additional knowledge sources, allowing admins to define what their agent knows using website URLs and free-form text. E...