About

You can create a new agent based on a preconfigured template, then customize it for your specific needs. 

Create the agent

Click to choose a preconfigured template. In our example, we have three preconfigured templates from which to choose - Learning agent, Support agent, and Sales Agent.

Kaltura begins creating your agent. 

Once finished, the Agent home page displays with the Overview tab open by default.

For complete information, see Overview page for your agent.