About

You can configure your agent's conversation settings, including the maximum conversation length, talk speed, and how much the avatar moves while speaking and listening.

You manage these settings in the Advanced tab.

Access the Advanced tab

1. From the Agents tab, click the agent you want to configure.



The agent workspace opens on the Overview tab by default.

2. Click the Advanced tab.



The Advanced tab displays.

Choose a voice interaction mode

1. Under Voice interaction, select one of the following:

• Hands free - Users can start speaking anytime, even while the agent is talking. Hands free is selected by default for new agents.
• Push to talk - Users press the button when they want to speak.

2. Click Publish at the top right to save your changes.

If you leave without publishing, the agent keeps the last published mode.

Set the call length

1. Under Call length, enter the maximum duration, in minutes, for each conversation. You can set the call length from 1 to 30 minutes. 



2. Click Publish at the top right to save your changes.

Set the talk speed

1. Under Talk speed, drag the slider between Slow and Fast to set how quickly your agent speaks.



2. Click Publish at the top right to save your changes.

Configure agent movement

1. Under Agent movement, use the sliders to control how much the avatar moves during conversations:

• Speaking movement – Drag the slider between Subtle and Expressive to set how much the avatar moves while speaking.
• Listening movement – Drag the slider between Subtle and Expressive to set how much the avatar moves while listening.

Click Publish at the top right to save your changes.