About
Suggested questions give users ideas for how to start a conversation with your agent. When enabled, the questions display when users first enter a conversation.
You can configure suggested questions in the Experience tab.
Suggested questions are available for Avatar and chat and Chat only interaction models. They aren't available for Avatar only.
Access the Experience tab
- From the Agents tab, click the agent you want to configure.
- Click the Experience tab.
The agent workspace opens on the Overview tab by default.
The Experience tab displays.
Enable suggested questions
Under Suggested questions, toggle on Show suggested questions.
If suggested questions are already configured for the agent, they display and can be edited.
If the Avatar only interaction model is selected, Show suggested questions is unavailable.
Add and edit suggested questions
You can add up to five suggested questions for your agent. When Show suggested questions is turned on, you must enter at least one question.
- Enter your first question. Each question can contain up to 200 characters. The character counter updates as you type.
- Click + Add question to add another question.
- Enter the question text.
- Repeat as needed. When you reach five questions, the + Add question button is disabled.
To edit a question, click the question field and change the text.
Delete a suggested question
Hover over the question you want to remove, then click the trash can icon.
At least one suggested question must remain.
Hide suggested questions
Turn off Show suggested questions if you don't want suggested questions to display to users.
The question fields are hidden when the setting is turned off.
If you turn Show suggested questions off and then back on before publishing, your question text is preserved.
Publish your changes
Click Publish at the top right to apply your changes.
Until you publish your changes, they won't affect conversations with your agent.
