About
Use the text-based experience to quickly get trusted answers based on your organization’s verified content.
Responses may appear as flashcards or structured text, depending on your question and selected response format.
If an Agentic Avatar is available on your page, you can also ask questions using a live conversation. To learn more, see Ask an Agentic Avatar questions about your content.
Open the Ask anything page
In your Content Hub, click the Ask anything button. It might appear in the navigation bar, on a channel page, or in another location your admin configured.
Can’t access it? Contact your administrator to check permissions.
The 'Ask anything' page opens.
Type your question in the Ask me anything field.
Below the input field, select:
- Flashcard – Key takeaways, often with video clips, document excerpts, or images
- Text – A structured written answer
If you don’t select a format, Genie chooses the format based on your question.
- After typing in your question, choose Fast answer (for a quick response), or Detailed answer (for a deeper, higher-quality response).
- Then click the arrow button or press enter on your keyboard.
Alternatively, you can click on any of the three suggested questions below the input field to automatically populate the search field and get an instant response.
While your request is being processed, the 'Analyzing content' screen displays.
To cancel a response, click the Stop button (square icon). You’ll stay in the same thread and can immediately ask a new question.
After a few seconds, your answer appears on the same screen.
If the Conversational Agent can’t find an exact match, it will:
- Show a message: I couldn't find an exact match for your request
- Suggest related questions you can try instead
How the answer format is selected
Answers are provided in either flashcard or text format, depending on the type of question you ask.
- For step-by-step or “how-to” questions, and for factual, definition-based, or conceptual questions (e.g., “what is…”, “define…”, “explain…”, “how does…”, “list the…”), you’ll often get flashcards.
- For more open-ended or descriptive questions, a text answer may be returned.
You can also use the answer format buttons to choose Flashcard or Text, request a specific format in your question (for example, “Show this as a table” or “Create flashcards”), or ask to switch formats after the fact.
To learn more, see Understand Conversational Agent responses.
Ask a follow-up question
To continue the conversation, just type your follow-up question into the 'Ask me anything' field or click one of the suggested follow-up questions beneath the most recent answer.
The thread keeps going by using the previous response as context and generating a new answer directly below it.
Multilingual support
The Conversational Agent can respond in the language you use to ask your question. It automatically detects the language and pulls from matching multilingual sources.
If content isn’t available in your preferred language, it will return the most accurate results it can find, even if they’re in another language.
Start a new thread
Click the New thread button at the top right to start a new conversation.
A new thread opens on the 'Ask anything' page, separate from your previous conversations.
To learn how to share or collaborate on Genie answers, see Understand Conversational Agent responses.
