About
After you submit a question using the text-based experience or start a conversation with an Agentic Avatar (if enabled), the Conversational Agent returns AI-generated responses based on your organization's verified content.
Responses may appear as:
- flashcards
- structured text answers
- spoken responses through an Agentic Avatar (if enabled)
Whether you use the text-based experience or an Agentic Avatar, responses may include:
- a summary of how the Conversational Agent understood your question
- links to all sources used to build the answer
- suggested follow-up questions (Next steps)
- feedback options
To enable Agentic Avatars, contact your Kaltura representative.
Personalized answers
When you’re signed in, the Conversational Agent can use basic information from your user profile, such as your first name, last name, title, company, bio (depending on the admin configuration), to deliver more personalized and relevant results.
This information is used only within your organization’s environment and isn’t shared externally.
The Conversational Agent also detects the language used in your question and responds in that language when possible.
How answer formats are selected
Answers are provided in either flashcard or text format, depending on the type of question you ask.
- For step-by-step or “how-to” questions, you’ll often get flashcards.
- For more open-ended or descriptive questions, a text answer may be returned.
You can also use the answer format buttons to choose Flashcard or Text, request a specific format in your question (for example, “Show this as a table”), or ask for a different format after the fact.
Metadata
The Conversational Agent considers the context of your question to shape the answer. When relevant, it may use metadata such as creation date, creator name, speaker, category, or tags, to refine results or explain why specific items appear in the response.
Example text-based answer showing creation date, tags, and moreAgentic Avatar conversations
When you use an Agentic Avatar, responses are delivered through live, spoken interaction.
During the conversation, you can interact using voice or text. A conversation panel displays a live transcript of the interaction, including your messages and the avatar's responses.
Use the Ask me anything field in the conversation panel to send text messages to the avatar.
Voice and text interactions are combined into a single conversation, allowing you to switch between speaking and typing at any time while maintaining the same conversation context.
Avatar responses use the same underlying knowledge sources as the text-based experience.
Flashcard answers
Flashcards highlight key takeaways from your organization’s verified content.
Each card may include:
- A short summary
- Video clips with a play button
- Document excerpts (PDF, PPTX, DOCX)
- Images captured from video using OCR (on-screen text)
How to navigate flashcards
- Click the Start button to begin viewing flashcards. Use the arrow buttons at the top of the card to move between cards
- Click Watch Full Video to view the original content.
- Click Back at the top left to return to the flashcard.
- To open the full video in a new tab, click Go to media at the top left. The video opens on the media page and starts from the clip’s defined start time.
The video opens in a window on top of the flashcard you're viewing, and starts at the beginning of that clip.
The first flashcard is always an introduction and does not include a video clip
Text answers
In some cases, a written answer is returned instead of flashcards. These appear as a single, scrollable response.
Text answers are structured for easy reading and may include lists or tables. Like flashcards, they include sources, feedback options, and follow-up suggestions.
Example of an answer in a table formatThreaded experience
Conversations are organized into threads, including follow-up questions and avatar interactions.
Text and flashcard responses
For text and flashcard responses, each follow-up answer appears directly under the previous message.
When a new answer is added, the system automatically scrolls to the latest response, unless you're viewing an earlier part of the thread. In that case, scrolling pauses so you don’t lose your place.
You can also share any individual answer from a thread. If the answer originated from a follow-up question, the Conversational Agent rewrites the question so the shared version makes sense on its own.
Avatar conversations in the thread
Avatar conversations are saved as part of the conversation thread. After you finish a conversation, the interaction appears in the same thread as your other questions and answers.
When an Agentic Avatar conversation ends, a conversation summary is added to the thread.
Click Expand conversation to view the full conversation transcript, sources and feedback options.
The conversation is also saved in your History, so you can return to it later. See View and manage your conversation history for more information.
Provide feedback
You can rate any answer using the thumbs up or thumbs down icons.
- Click the icon to open the feedback window.
- Add an optional comment if you'd like
- Click Submit to send your feedback
Once submitted, you can’t edit the feedback.
Share an answer
You can share any response, whether it was generated through the text-based experience or an Agentic Avatar.
How to share
- Click the Share button on a result.
- Click to copy the link.
A tooltip opens with a Copy link button.
A confirmation banner appears. The tooltip closes when you click outside it or click Share again.
What recipients see
When someone opens your shared link, they see the same answer on a dedicated page, including:
- The response
- Sources
- Follow-up options
If the shared answer came from a follow-up, the Conversational Agent rewrites the question so it stands on its own.
Access permissions
If the shared answer includes sources the viewer doesn't have access to, a 'no access' message is displayed and the viewer is prompted to re-ask the question.
If the Conversational Agent can’t retrieve the answer or the share ID doesn’t exist, the home page shows an error banner.
Follow-up questions from a shared link
When someone asks a follow-up from a shared answer, the page updates automatically and the conversation continues from that point.
