About
After submitting a question, Genie returns an AI-generated answer using one of two formats: flashcards or a structured text answer. This article walks you through the different formats and how to use them.
No matter the answer format, Genie’s responses always include:
- A summary of how your question was interpreted
- Links to all the sources Genie used for building the answer
- Suggested follow-up questions ('Next Steps')
- Feedback options
- Threaded responses – If you ask follow-up questions, Genie keeps them in the same conversation thread. Each response appears under its question, with its own sources, feedback, and follow-up suggestions.
Genie also supports multilingual answers. It detects the language you used in your question and returns responses in that same language when possible.
How Genie decides the answer format
Genie provides answers in either flashcard or text format, depending on the type of question you ask.
- For step-by-step or “how-to” questions, you’ll often get flashcards.
- For more open-ended or descriptive questions, Genie may return a text answer.
That said, it’s not always consistent - Genie decides based on context.
You can also request a specific format up front (e.g., “Show this as a table” or “Create flashcards”), or ask Genie to switch formats after the fact.
Flashcard answers
Flashcards highlight key takeaways from your organization’s verified content.
Each card may include:
- A short summary or answer to part of your question
- Video clips with a play button you can click
- Document excerpts (PDF, PPTX, DOCX)
- Images captured from video using OCR (on-screen text)
Flashcard answer generated from document sourcesWhen you ask a follow-up question, Genie continues the conversation in the same thread. Each flashcard set will display under its corresponding question, and sources will be listed for each response individually.
Example of a flashcard answer threadHow to navigate flashcards
- Click the Start button to begin viewing flashcards
- Use the arrow buttons at the top of the card to move between cards
- Click Watch Full Video or Go to Source to view the original content
The first card is always an introduction and does not include a video clip
Text answers
In some cases, Genie will return a written answer instead of flashcards. These are typically used for more descriptive or step-based questions and appear as a single, scrollable response.
Text answers are structured for easy reading and may include lists or tables. They’re built from the same trusted sources and can include feedback options, links to sources, and follow-up suggestions, just like flashcards.
Text answers also support threaded conversations. Each new answer appears below the previous one, with separate sources and feedback options for every response.
Below is an example of an answer in a table format:
Text answer in table format
Threaded experience
Genie keeps your conversation organized by displaying follow-up answers directly below your original question. When a new answer is added, the system automatically scrolls to the latest response, unless you're viewing an earlier part of the thread, in which case scrolling pauses so you don’t lose your place.
Example of a thread that includes flashcards and text answersProvide feedback
Providing feedback on Genie’s responses plays a crucial role in improving its accuracy and future recommendations. You can rate any answer using the thumbs up or thumbs down icons.
- Click the icon to open the feedback window.
- Add an optional comment if you'd like
- Click Submit to send your feedback
Once submitted, you can’t edit or resubmit feedback for that answer.
