About

After you submit a question using text-based Genie or start a conversation with an Agentic Avatar (if enabled), Genie returns AI-generated responses based on your organization’s verified content.

Responses may appear as:

• Flashcards
• Structured text answers
• Spoken responses through an Agentic Avatar (if enabled)

Whether you use text-based Genie or an Agentic Avatar, responses may include:

• A summary of how Genie understood your question
• Links to all sources used to build the answer
• Suggested follow-up questions (Next steps)
• Feedback options

Personalized answers

When you’re signed in, Genie can use basic information from your user profile, such as your first name, last name, title, company, bio (depending on the admin configuration), to deliver more personalized and relevant results.

This information is used only within your organization’s environment and isn’t shared externally.

How Genie decides the answer format

Genie provides answers in either flashcard or text format, depending on the type of question you ask.

• For step-by-step or “how-to” questions, you’ll often get flashcards.
• For more open-ended or descriptive questions, Genie may return a text answer.

That said, it’s not always consistent - Genie decides based on context.

You can also use the answer format buttons to choose Flashcard or Text, request a specific format in your question (for example, “Show this as a table”), or ask Genie to switch formats after the fact.

Metadata

Genie considers the context of your question to shape the answer. When relevant, it may use metadata such as creation date, creator name, speaker, category, or tags, to refine results or explain why specific items appear in the response.

Agentic Avatar conversations

When you use an Agentic Avatar, responses are delivered through live, spoken interaction. 

Agentic Avatar responses use the same underlying knowledge sources as text-based Genie responses.

Flashcard answers

Flashcards highlight key takeaways from your organization’s verified content.

Each card may include:

• A short summary
• Video clips with a play button
• Document excerpts (PDF, PPTX, DOCX)
• Images captured from video using OCR (on-screen text)

How to navigate flashcards

• Click the Start button to begin viewing flashcards. Use the arrow buttons at the top of the card to move between cards



• Click Watch Full Video to view the original content.



The video opens in a window on top of the flashcard you're viewing, and starts at the beginning of that clip.



• Click Back at the top left to return to the flashcard. 
• To open the full video in a new tab, click Go to media at the top left. The video opens on the media page and starts from the clip’s defined start time.

Text answers

In some cases, Genie returns a written answer instead of flashcards. These appear as a single, scrollable response.

Text answers are structured for easy reading and may include lists or tables. Like flashcards, they include sources, feedback options, and follow-up suggestions.

Below is an example of an answer in a table format:

Threaded experience

Genie keeps your conversation organized by displaying responses directly below your original question, including follow-ups and Agentic Avatar interactions.

Text and flashcard responses

For text and flashcard responses, Genie adds each follow-up answer directly under your previous message.

When a new answer is added, the system automatically scrolls to the latest response, unless you're viewing an earlier part of the thread. In that case, scrolling pauses so you don’t lose your place.

You can also share any individual answer from a thread. If the answer originated from a follow-up question, Genie rewrites the question so the shared version makes sense on its own.

Agentic Avatar conversations in the thread

Avatar conversations are saved as part of your Genie thread. After you finish a conversation, the interaction appears in the same thread as your other questions and answers.

Each interaction includes:

• Your message
• The avatar’s response
• Sources and feedback options

The conversation is also saved in your History, so you can return to it later. See View and manage your Genie conversation history for more information.

Provide feedback

You can rate any answer using the thumbs up or thumbs down icons. 

1. Click the icon to open the feedback window.



2. Add an optional comment if you'd like
3. Click Submit to send your feedback

Once submitted, you can’t edit the feedback.

Share an answer

You can share any Genie response, whether flashcard, text, or whether flashcard, text, or generated through an Agentic Avatar.

How to share

1. Click the Share button on a result.



A tooltip opens with a Copy link button.



2. Click to copy the link. A confirmation banner appears. The tooltip closes when you click outside it or click Share again.

What recipients see

When someone opens your shared link, they see the same answer on a dedicated page, including:

• The response
• Sources
• Follow-up options

If the shared answer came from a follow-up, Genie rewrites the question so it stands on its own.

Access permissions

If the shared answer includes sources the viewer doesn’t have access to, Genie displays a 'no access' message and suggests re-asking the question.

If Genie can’t retrieve the answer or the share ID doesn’t exist, the Genie home page shows an error banner.

Follow-up questions from a shared link

When someone asks a follow-up from a shared answer, the page updates automatically and the conversation continues from that point.