About
Use an Agentic Avatar to ask questions through a live spoken conversation based on your organization’s verified content.
Agentic Avatar responses use the same underlying knowledge sources as text-based Genie responses.
To enable Agentic Avatars for your Genie configuration, contact your Kaltura representative.
Open the Ask anything page
In your Content Hub, click the Ask anything button. It might appear in the navigation bar, on a channel page, or in another location your admin configured.
Can’t access the Genie? Contact your administrator to check permissions.
The 'Ask me anything' page displays.
If you don’t see the Agentic Avatar option, you can still use Genie by typing your question in the 'Ask me anything' field (see Ask Genie a question using text).
The 'Ask me anything' page shows the following:
- An Agentic Avatar
- A Start conversation button
- The Ask me anything input field below
Start a conversation with the Agentic Avatar
To start a live conversation, click Start conversation.
The first time you start a conversation, you’re prompted to allow microphone access.
After allowing access, you can select your preferred microphone and speaker from the device selector on the microphone control.
During the conversation
When the avatar loads, it greets you and introduces itself as an agent. If available, it can use basic profile information (e.g. your name) to personalize the conversation.
Speak naturally to the avatar and ask your question.
You can:
- Interrupt the avatar while it’s speaking
- End the conversation at any time
Microphone indicators
When your microphone is active and you’re speaking, a blue glow appears on the microphone button.
When your microphone is muted, a red indicator appears with a message prompting you to enable your mic.
When interruptions are enabled, a Talk to interrupt message appears while the avatar is speaking.
After you end the conversation
When you end a conversation, click End in the lower right corner to return to the main screen.
When you exit to the main screen, you see a text version of your conversation with the avatar
Start a new thread
Click the New thread button at the top right to start a new conversation.
A new thread opens and the avatar screen appears, ready for your next question.
To learn how to share or collaborate on Genie answers, see Understand Genie’s answers.
Multilingual support
Genie can respond in the language you use to ask your question. It automatically detects the language and pulls from matching multilingual sources.
If content isn’t available in your preferred language, Genie will return the most accurate results it can find, even if they’re in another language.
