About

Single-video Conversation Agents let you ask questions about the video you’re watching and get answers based only on that video. The agent highlights key moments, provides short explanations, and may reference supported attachments when available.

Single-video Conversational Agents are available for videos with captions, including:

• VOD
• Audio
• Playlist videos
• Recordings of live sessions

Ask a question

1. Open a video (you can do this by clicking the video's thumbnail).

The video page loads with the Ask me anything panel open. 

If the panel is closed, click the stars icon in the top-right corner of the player to open it.

2. You can either type your own question into the Ask anything search field or choose one of the preset questions (see below for details). 

Use preset questions

 Preset questions help you get started quickly. You can use these to:

• Summarize the video
• Explain the main topic covered in the video

Selecting a preset question automatically runs the request.

Choose an answer format

To the left of the input field, you can select Flashcard or Text. 

• Flashcards give you key takeaways, often with video clips
• Text answers give you full written explanation with summaries, steps, or lists

If you don’t choose a format, the agent selects one based on your question.

Choose the answer mode

After typing in your question, you can choose the answer mode: Instant answer for a quick response, or Detailed answer for a deeper, higher-quality response. 

3. When you're ready, click the blue arrow button or press enter.

The agent begins analyzing your question.

Cancel a request

To cancel while a response is generating, click the blue stop button (square icon). You’ll stay in the same thread and can immediately ask a new question.

View your answer

After a few seconds, your answer appears as flashcards or text, depending on your question / selected format.

Timestamps appear as small numbered markers next to the text. Hovering over a marker shows a thumbnail preview of that moment in the video. Clicking it jumps directly to that point in the video.

If the agent can’t find an exact match, it will show: I couldn't find an exact match for your request and suggest related questions.

Ask a follow-up question

Type your next question into the 'Ask me anything' field or select a suggested follow-up. The agent uses the previous response as context and adds the new answer below it. 

View your conversation history

Click the History button to open your previous conversations.

Each thread represents a past interaction about the video.

Select a thread to open it in the panel. You can:

• review previous questions and answers
• ask follow-up questions
• continue the conversation

Start a new thread

In the top right corner of the panel, the new thread icon (pencil in square) lets you start a fresh conversation. Click it to clear the current discussion and open a new 'Ask me anything' field.

Share an answer

You can share a specific answer with others. 

1. Scroll to the bottom of the answer.
2. Click Share.



3. Copy the link that appears and share it as needed.

Follow-up questions from a shared link

When someone asks a follow-up from a shared answer, the page updates automatically and the conversation continues seamlessly from that point.

Provide feedback

Providing feedback on responses plays a crucial role in improving its accuracy and future recommendations. You can rate any answer using the thumbs up or thumbs down icons. 

1. Click an icon.



The feedback window opens.



2. Add an optional comment if you'd like
3. Click Submit to send your feedback

Once submitted, you can’t edit or resubmit feedback for that answer.