About

You can enable screen sharing so users can share their screen with the agent during a live conversation and ask questions about the content they're sharing.

You manage this setting in the Advanced tab.

Access the Advanced tab

1. From the Agents tab, click the agent you want to configure.



The agent workspace opens on the Overview tab by default.

2. Click the Advanced tab.



The Advanced tab displays.

Enable screen sharing

1. Under Conversation, click the Share screen toggle to enable it. (It's off by default.)



2. Click Publish at the top right to apply your changes.

User experience

When screen sharing is enabled, users can share their screen during a live conversation with the agent.

The agent can use the shared on-screen content as context for the conversation.