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Advanced settings

Articles

About Configure advanced conversation controls including call length, talk speed, and agent movement settings. Navigate to the Advanced tab Click on the Advanced tab. Call length Use the up and down arrows to set the ma...

Screen share

About Enable screen sharing during live sessions. When enabled, end users can share their screen during a call and ask questions based on shared content. Navigate to the Advanced tab Click on the Advanced tab. Enable scree...

Present media

About Control whether your agent can present media like videos, images, tables, and personalized UI elements during live sessions. Navigate to the Advanced tab Click on the Advanced tab. Enable present media Click the t...