About
You can control whether your agent can present media during conversations. When enabled, the agent can present videos, images, tables, and personalized UI elements as part of the conversation.
Presenting media is enabled by default. You manage this setting in the Advanced tab.
Access the Advanced tab
- From the Agents tab, click the agent you want to configure.
- Click the Advanced tab.
The agent workspace opens on the Overview tab by default.
The Advanced tab displays.
Enable present media
- Under Present media, click the toggle to enable it.
- Click Publish at the top right to apply your changes.
User experience
When Present media is enabled, the agent can present media as part of the conversation. The user can view and interact with the presented content while continuing the conversation with the agent.
Kaltura does not use customer data to train its AI models. To learn more, see Kaltura's Artificial Intelligence Principles.
