About
The AI assistant gives moderators more insight and guidance during live sessions. Event organizers who have the 'AI Events bundle' enabled on their account can activate the assistant for any session.
To enable the AI Events bundle, contact your Kaltura representative.
What you gain by activating the AI assistant
Moderators receive AI-powered insights throughout the live session, which appear in the Assistant tab and the Live stage tab. Insights include:
- Chat mood – a quick reading of positive, neutral, negative, or quiet chat mood*
- Engagement indicators – how many viewers are actively watching (full screen, focused tab, sound on)
- Notifications and prompts – alerts that help moderators respond to changes in mood or engagement
- Suggestions for interaction – ideas for polls, questions, or actions to boost participation
- Attendance updates – current viewer numbers
- Time to end – a session countdown
Activating the AI assistant also enables creation of custom email templates with AI.
* When the AI assistant is not activated, the tab displays Turnout rate instead of Chat mood. Turnout rate shows the percentage of registrants who are actually logged into the session.
Activate the AI assistant
- You access the AI assistant in the Basics tab, which you reach by opening your session in edit mode (the edit option is usually shown as a pencil icon or in the three-dot menu).
- In the 'Basics' tab, find AI Assistant, and click the toggle next to Activate.
- Click Activate assistant to confirm your action.
A new window opens.
After activation, the Assistant tab becomes available to moderators in the Chat & Collaboration widget during the live session.
- For a full overview of the Assistant tab’s features, see Chat and Collaboration widget – Assistant tab.
- For details on how these insights appear in the Live stage view, see Chat and Collaboration widget – Live stage tab.
