Chat and Collaboration widget - Live stage tab

Live Stage tab

The Live Stage tab is only for a specific context, for example, a specific session, and displays differently for an attendee, speaker, and moderator.

The Live Stage tab includes the following sub-tabs:

• Chat
• Q&A
• Feed
• Participants
• Backchannel (Only for moderators and speakers in a specific context/session.)

Chat tab - The Chat tab presents the group chat for a specific context/session. Attendees can write, like, and reply to messages. They can also delete their own messages. Moderators have the additional abilities to pin and delete all messages, block users from the group chat, and access interaction capabilities. The Chat tab displays differently for an attendee, speaker, and moderator.

Attendee View

• Type your message in the "Write your message" field to start chatting.
• Hover over a message and select the "Like" icon to like a message. 
• Hover over a message and select the "Reply" icon to reply to a message. 
• Hover over your own message and select the "Trashcan" icon to delete your message.

Moderator View

• Click the three-dot action menu and choose Clear chat history to clear your chat history. Once confirmed, the chat history will not be available to your attendees. (moderator only)
  Note: When chats are cleared the data is not permanently deleted. It remains hidden from view but is still available in the session reports for future reference.
• Review crucial data points, including attendee numbers, chat mood (results of sentiment analysis) or turnout rate (percentage of those registered who are actually logged into the session), engagement rate (viewers who watch in full screen or with the focus on the tab and sound on), and time to end. (moderator only) 
• Click Send interaction to access interaction capabilities. (moderator only)
• Hover over a message and select the "Like" icon to like a message. (speaker and moderator)
• Hover over a message and select the "Reply" icon to reply to a message. (speaker and moderator)
• Hover over your own message and select the "Trashcan" icon to delete your message. (speaker and moderator)
• Hover over any message and select the "Trashcan" icon to delete the message. (moderator only)
• Hover over a message and select the "Pin" icon to pin the message to the top of the list. (moderator only) A message that was pinned can also be unpinned by a moderator.
• Hover over a message and select the "Block" icon to block the user. (moderator only)
• Type your message in the "Write your message" field to start chatting. (speaker and moderator)

Q&A tab - The Q&A tab is used by attendees to ask questions to the moderator. This tab is used by speakers and moderators to answer questions from session attendees. 

Single thread versus Multi thread (multiple question threads) capability

Your Admin may choose between maintaining a single conversational thread (default) or multiple conversation threads per user. Single thread configuration means one single thread will contain all the questions that an attendee asks. Multi thread configuration means each question that an attendee asks is given its own separate thread. In other words, attendees may have several chats/threads open with a moderator at the same time. This allows for organization of questions based on context. 

Single thread (default):

Attendee View

Multi thread:

Attendee View

The Q&A tab displays differently for an attendee, speaker, and moderator.

Attendee experience

When posing your very first question to the speaker or moderator (no question threads exist between you and the speaker or moderator)

1. Type your question in the "Write your message" field and press Enter.
   
   Attendee View
The conversation thread (denoted by the question header at the top) displays with the question as the first message. The speaker/moderator then answers your question in that conversation thread.
2. 
   Attendee View
3. You may click the back arrow to the left of the question header to exit the thread and navigate back to the Q&A tab with the question list. Your first question thread is displayed.
   

   Attendee View
4. You may click on that question thread at any time to return to it and continue your chat with the speaker/moderator.

Create a new thread with the speaker or moderator (one or more question threads already exist between you and the speaker or moderator)

1. Click the Ask new question button.
   
   Attendee View
   The Write your message field displays.
   
   Attendee View
2. Type your question in the "Write your message" field and press Enter. The conversation thread (denoted by the question header at the top) displays with the question as the first message. The speaker/moderator then answers your question in that conversation thread.
   
   Attendee View
3. You may click the back arrow to the left of the question header to exit the thread and navigate back to the Q&A tab with the question list. Your question threads are displayed.
   
   Attendee View
4. You may click on that question thread at any time to return to it and continue your chat with the speaker/moderator.

Attendees have the following additional capabilities in the Q&A tab: 

• Hover over a message and select the "Like" icon to like a message.
• Hover over a message and select the "Reply" icon to reply to a message. 
• Hover over your own message and select the "Trashcan" icon to delete your message.

Speaker experience

For the speaker, if there are no messages from attendees, the following is displayed.

Speaker View

If there are messages from attendees, the following is displayed. 

Speaker View

The number of pending chats and claimed chats are displayed, along with arrows allowing you to either expand or collapse both lists. 

To read a pending or claimed chat, click on the chat (not the Reply button). 

To claim a pending chat and begin a one-on-one conversation with that attendee -

1. Click the Reply button to the right of an attendee's name. A one-on-one conversation is initiated with that attendee.
   Speaker View
2. Type your message in the "Write your message" field. Notice a message above the field reads "Answering as [Session Name], indicating that you are talking in the chat as a moderator, and you are not in a private chat.

To navigate back to the Q&A tab, click the back arrow. 

To "un-claim" and send the chat back to pending chats, click the three dots and choose Send back to pending chats button.

Speakers may also hover over a message and select the "Like" icon to like a message. 

Moderator experience

For the moderator, if there are no messages from attendees, the following is displayed.

Moderator View

If there are messages from attendees, the following is displayed. 

Moderator View

The number of pending chats and claimed chats are displayed, along with arrows allowing you to either expand or collapse both lists. 

To read a pending or claimed chat, click on the chat (not the Reply button). 

To claim a pending chat and begin a one-on-one conversation with that attendee -

1. Click the Reply button to the right of an attendee's name. A one-on-one conversation is initiated with that attendee.
   
   Moderator View
2. Type your message in the "Write your message" field. Notice a message above the field reads "Answering as [Session Name], indicating that you are talking in the chat as a moderator, and you are not in a private chat. 

To navigate back to the Q&A tab, click the back arrow. 

To "un-claim" and send the chat back to pending chats, click the three dots and choose Send back to pending chats button.

Moderators have the following additional capabilities in the Q&A tab. 

• Review crucial data points, including attendee numbers, chat mood (results of sentiment analysis) or turnout rate (percentage of those registered who are actually logged into the session), engagement rate (viewers who watch in full screen or with the focus on the tab and sound on), and time to end.
• Click Send interaction to access interaction capabilities. 
• Hover over a message and select the "Like" icon to like a message.
• Hover over a message and select the "Reply" icon to reply to a message.
• Hover over your own message and select the "Trashcan" icon to delete your message.
• Hover over any message and select the "Trashcan" icon to delete the message. 
• Hover over a message and select the "Pin" icon to pin the message to the top of the list. A message that was pinned can also be unpinned by a moderator.
• Hover over a message and select the "Block" icon to block the user.
• Type your message in the "Write your message" field to start chatting.

Feed tab - The Feed tab contains several components, similar to a social media feed. Attendees, speakers, and moderators use this tab to view items such as messages pinned by moderators and interactions (polls, rating scale polls, and crowd vote polls). The Feed tab displays differently for an attendee, speaker, and moderator.

Attendee View

Speaker View

Moderator View

Moderators may:

• Review crucial data points, including attendee numbers, chat mood (results of sentiment analysis) or turnout rate (percentage of those registered who are actually logged into the session), engagement rate (viewers who watch in full screen or with the focus on the tab and sound on), and time to end. (moderator only) Click Send interaction to access interaction capabilities. 
• Click Send interaction to access interaction capabilities.
  
• Publish a question with an answer from the moderator app and it will display on the Feed tab.
  
• Hide results of, end, and unpublish poll questions, quiz questions, rating scales, crowd votes, and open-ended questions; end surveys; end and unpublish Word clouds on the Feed tab. 
• Hide results of, end, and unpublish poll questions, quiz questions, rating scales, crowd votes, and open-ended questions from the moderator app. 
• Pin a message from the Chat tab and Q&A tab and it will display on the Feed tab as a "pinned message". (A message that was pinned can also be unpinned by a moderator.)
  

Participants tab - The Participants tab is where you can see all the users in the session and, as a moderator, you can also manage user capabilities.

Attendee View

On the Participants list, users are listed under the following section(s): 

1. Raised hands
2. On stage
3. Viewers 

Each section indicates the number of users in that section, as well as the names of the users, with a label for moderator or custom permissions. Icons for raised hand and microphone are displayed when relevant, to the right of each name.

You can click on the v to the left of each section name to collapse the section, and then the > to expand it. When there are many users listed in a section, you will also see the clickable options to See more and then See less.  

Search the Participants list - 

Wondering if someone is in your session? Or who is on stage? The search bar is a handy tool to navigate the Participants list. You can start typing in the search bar, and the list will display results for the text you've entered as well as in which section the user(s) appear.

Manage participants (moderator only)

At the top of the list, you'll see All participants with the number, and a three dots menu. Clicking the 3 dots menu will offer the following options:

• Mute all microphones (except yours)
• Turn off all cameras (except yours) 
• Clear raised hands

You can manage users individually by navigating to a name in the list, and hovering to click a raised hand icon to lower it, or clicking a microphone icon to mute or unmute a user (when the user is on stage). 

There is also a three dots menu next to each name which offers more actions:

• Invite to stage/Remove from stage
  • Invite to stage send the user a Set devices popup window where they can Decline invitation or Join stage.

    

  • Until the participant responds to an invitation, you'll have the option to Revoke invite on stage (even if another moderator initiated the invitation).

    

• Spotlight
• Set as moderator
• Set as speaker
• Edit permissions (see Users' Permissions)
• Remove from room

  

• When clicking the three dots menu next to your own name, you'll have the options to Turn off camera if on stage, and Join stage/Remove from stage.

  

Items available in the three dots menu depend on user relevant capability and only those with relevant capability can manipulate participants' streams.

• Turn off camera - Turns off the participant's camera. 
• Remove from stage - Adds/removes the participant from the stage. That participant can always join the stage again if enabled by a moderator. 
• Set as moderator - Sets that participant as a moderator. 
• Set as speaker - Sets that participant as a speaker. 
• Edit permissions - Edits the participant's user permission. See User permissions.
• Remove from room - Removes the user from the room.

Backchannel tab (moderators and speakers only) - The Backchannel tab is a space where moderators and speakers can chat privately with other speakers and moderators. This tab contains several components similar to the Chat tab, but only for moderators in a specific context/session. In other words, the Backchannel tab displays only for moderators and speakers who have been added as such in a particular session. Moderators and speakers can write, like, and reply to messages from other speakers and moderators. They can also delete their own messages. 

The following figure depicts a portion of the Backchannel tab for a moderator with no messages posted. 

The following figure depicts a portion of the Backchannel tab for a moderator populated with messages. 

• Click the three-dot action menu and choose Clear chat history to clear your chat history. Once confirmed, the chat history will not be available to your attendees. (moderator only)
  Note: when chats are cleared the data is not permanently deleted. It remains hidden from view but is still available in the session reports for future reference
• Review crucial data points, including attendee numbers, chat mood (results of sentiment analysis) or turnout rate (percentage of those registered who are actually logged into the session), engagement rate (viewers who watch in full screen or with the focus on the tab and sound on), and time to end.
• Click Send interaction to access interaction capabilities. 
• Hover over a message and select the "Like" icon to like a message. 
• Hover over a message and select the "Reply" icon to reply to a message from another moderator.
• Hover over any one of your own messages and select the "Trashcan" icon to delete the message.
• Type your message in the "Write your message" field to start chatting with other moderators.

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