What is the delete policy for Kaltura entries?

In a SaaS environment, data is deleted from the server within a week or less.

Important - Once an entry is deleted, it cannot be recovered via KMS or KAF. Recovery of a deleted entry is on a "best effort" basis by our Customer Care team, and deleted entries can only be recovered within 7-10 days after deletion. Not all deleted entries can be recovered.

In an OnPrem environment, when an entry is deleted in the KMC, or any other front-end application, nothing happens to the file assets.

  • The entry is just marked as "deleted" in the database.
  • Deleted entries can be restored at any time with a simple API call.
  • If a customer wants the file assets to be deleted at some configurable amount of time after the entry is deleted, a custom script will need to be developed for them by PS.



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