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About
The Knowledge tab is where you control what your agent knows. You can 'teach' your agent using three types of sources: media files, website URLs, and free text.
Want your agent to reference your help center or p...
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Date released: June 2026 What's new Knowledge tab - External sources & free text The Knowledge tab now supports additional knowledge sources, allowing admins to define what their agent knows using website URLs and free-form text. Exter...
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The chat transcript provides group chat transcript history for a specific occasion of your choice.
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The Chat widget provides several reports that help you monitor participant activity, moderator activity, chat transcripts, blocked users, and poll responses.
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The Viewer engagement report provides participant profile information and engagement metrics collected during an event.
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The Attachments report provides information about attachment downloads during an event for a selected time period
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The RSVP report provides RSVP information for attendees who registered for selected event sessions.
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The User activity report provides information about participant messaging and engagement during an event. It includes activity for attendees, speakers, and moderators.
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The Lead scoring report helps event managers evaluate participant engagement and identify leads as Hot, Warm, or Cold.
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The VOD analytics dashboard enables you to discover how your users engage with a specific VOD entry, where they watched it from and with what devices so you can track and optimize your content.