Kaltura Capture log level and troubleshooting

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This guide will show you how to increase the log verbosity level in Kaltura Capture to collect more detailed logs for troubleshooting purposes. Follow these steps to adjust the settings, capture logs, and revert back once you're done.

Increase log verbosity level in Capture

Follow these steps to increase the debug level and collect detailed logs for troubleshooting Kaltura Capture:

1. Close the app: Right-click the Kaltura Capture icon in the taskbar and select Quit.
2. Delete existing logs: Go to the logs folder C:\Users\<username>\AppData\Local\Kaltura\Capture\Logs and delete all files in the Logs folder.
3. Modify settings: Go to the Settings folder C:\Users\<username>\AppData\Local\Kaltura\Capture\Settings. Then open the localSetting.json file using a text editor (for example, Notepad).
4. Update the following fields under 'captureEngine':
   1. set logLevel from "info" to "debug".
   2. set logFileMaxSize from "10485760" to "1048576000".
   3. set logMaxFileCount from "10" to "1000".
5. Save: Save and close the file.
6. Reproduce the behavior: Restart Capture and replicate the issue to generate new logs.  
7. Upload logs: Go to the Settings page in the Kaltura Capture application and click Upload Logs. Share the token you receive for further troubleshooting.
8. Revert changes: Go back to the localSetting.json file and change the values back to their original settings (to "info", "10", and "10485760").
9. Save: Save and close the file.

Example
"captureEngine": {
"logLevel": "debug",
"logTruncate": false,
"logFileMaxSize": 1048576000,
"logMaxFileCount": 1000,

If Kaltura Capture fails to startup you can also redirect the startup initialization log to a file from Windows command:

kalturacapture.exe > stdout.txt

Run Capture from command line

Follow these steps to run the Kaltura Capture application from the command line and capture output information:

1. Open command prompt: Press Win + R, type cmd, and press Enter.
2. Navigate to the Kaltura Capture bin folder: Type the following command and press Enter:

C:\Users\%username%\AppData\Local\Kaltura\Capture\Bin

3. Run Capture and redirect output to a file: Type the following command and press Enter:

kalturacapture.exe > stdout.txt



This command will start the Kaltura Capture application and save any output messages to a file named stdout.txt in the same directory.

4. Check the output file: Open the stdout.txt file in a text editor to review any messages or logs generated by the application.

By running the application this way, you can capture more detailed logs, which can help in identifying and troubleshooting issues.

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