This article describes how to increase log verbosity level.
To increase the debug level and collect the logs for Kaltura Capture
- Close the app (right click start menu icon and "Quit").
- Go to the logs folder (C:\Users\<username>\AppData\Local\Kaltura\Capture\Logs) and delete all log files.
- Go to the Settings folder (C:\Users\<username>\AppData\Local\Kaltura\Capture\Settings).
- Open the localSetting.json file in a text editor.
- Under 'captureEngine':
- set "logLevel" from "info" to "debug".
- set "logFileMaxSize" from "10485760" to "1048576000".
- set "logMaxFileCount" from "10" to "1000".
- Save and close the file.
- Reproduce the behavior.
- Capture logs, collected after reproducing the issue by going to the settings page in the application and clicking on “upload logs”. Once you do this, please share the token here.
- Go back to the localSetting.json file and change back the configuration to "info", "10", and "10485760".
- Save and close the file.
Example "captureEngine": { "logLevel": "debug", "logTruncate": false, "logFileMaxSize": 1048576000, "logMaxFileCount": 1000,
If Kaltura Capture fails to startup you can also redirect the startup initialization log to a file from Windows command:
kalturacapture.exe > stdout.txt
Full Procedure
- Try to run the application form the command, to do so:
- Open a cmd window run the following line:
cd C:\Users\%username%\AppData\Local\Kaltura\Capture\Bin - In the cmd run the following line: kalturacapture.exe > stdout.txt
This should open the application from the cmd window.