Manage accessibility settings in Canvas - Theming

Last Modified on 04/09/2026 3:45 pm IDT

About

Use the Accessibility tab to manage accessibility features for your media, including captions, extended and basic audio descriptions, and multi-language audio tracks.

Who can use this

Media owners
Co-editors (depending on permissions)

Access the Accessibility tab

Go to your My Media.

Click the three dots to the right of the desired media and select Edit.

Alternatively, you can access the edit page from the media page by clicking the three-dot menu and selecting Edit.

The edit media page opens on the Details tab by default, with a left-hand navigation.

In the left navigation, click the Accessibility tab to display the 'Accessibility' page.

All edit actions apply immediately. There is no Save button on this page.

Available features depend on your site configuration. Some features are shown only if enabled for your site.

Order captions & enrich

Use this section to order professional captioning, translation, and audio description services.

Click Reach captions & enrich to open the ordering window.

The 'Reach captions & enrich' window opens.

All ordering, pricing, and tracking are managed through REACH.

To learn more about ordering specific services, see:

Completed caption and audio assets are automatically added to the relevant sections in the Accessibility tab.

Captions & Extended Audio Description (EAD)

Use this section to upload and manage text-based files for Closed Captions (CC) and Extended Audio Description (EAD), aligned with the media timeline.

You can:

Create captions or EAD using the editor
Upload caption files
Set default tracks
Control caption visibility in the player
Edit or delete existing files

To learn how to upload and manage captions and EAD, see:

Audio tracks

Use this section to upload audio files for dubbing or recorded audio description (AD), which viewers can select in the player.