Is Your Webcam or Microphone Blocked By Internet Security Suites?

When activating your devices in a Kaltura Live Room, you might see a Webcam Unavailable popup.

The Webcam Unavailable pop-up displays if your devices may be unavailable due to your installed security suite is blocking access to your devices.

Internet Security Suites

If you are using an internet security suite it might be blocking access to your webcam. To allow Kaltura to access your webcam, you will need to disable the security suite function that is blocking access to your webcam and microphone.
We have listed some of the most common internet security suites below to walk you through the quick steps to enable your webcam:
 
  • AVG
  • Bitdefender
  • eset
  • Kaspersky

AVG

  1. Open AVG Internet Security.
  2. Click on Privacy.
  3. Click Webcam Protection.
  4. Turn Webcam Protection OFF.
  5. Close AVG Security Suite and refresh your Kaltura Live Room.

Bitdefender

  1. Open Bitdefender Internet Security.
  2. Select the Privacy option.
  3. Click View Features.
  4. Click on the settings icon within the Webcam Protection section.
  5. Turn off the switches corresponding to Block all access to the webcam and Block browsers' access to the webcam.
  6. Close the Bitdefender security suite and refresh your Kaltura LIve Room. 

Eset

  1. Open Bitdefender Internet Security.
  2. Select the Privacy option.
  3. Click View Features.
  4. Click on the settings icon within the Webcam Protection section.
  5. Turn off the switches corresponding to Block all access to the webcam and Block browsers' access to the webcam.
  6. Close the Bitdefender security suite and refresh your Kaltura Live Room.  

Kaspersky

  1. Open Kaspersky internet security.
  2. Click on Privacy.
  3. Click on stop blocking.
  4. Close Kaspersky internet security and refresh your Kaltura Live Room.
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