Webcam & Microphone

Webcam or Microphone Unavailable: Overview

02/24/2020Danny Swibel
When activating your devices in your virtual classroom, you might see a Webcam Unavailable popup. Please check your Kaltura Meetings System Settings before proceeding, make sure your devices are plugged in properly, and try refreshing your brow...

Is Your Webcam or Microphone Selected in the Kaltura Live Room?

03/11/2020Debbie Zioni
Would you like to change what media devices - webcam, microphone, speakers - you are using? Manage Your Media Device Settings Click Settings  ⚙️ in the top right of the virtual classroom Select the drop down menus corresponding to Sele...

Is Your Webcam or Microphone Blocked by your Browser in your Kaltura Live Room?

03/11/2020Debbie Zioni
When trying to activate your devices in a Kaltura Live Room, you might see a Devices Unavailable popup if your devices are unavailable due to your browser blocking access to your webcam and/or microphone. What if My Browser is Blocking Access to...

Is Your Webcam Or Microphone Connected in the Kaltura Live Room?

02/24/2020Debbie Zioni
If you have problems connecting your microphone or headset, and don't see your device appear in the system settings ⚙️, here are a few things to try. 1. Double Check Physical Connection If your microphone still is not working after check...

Is Your Webcam or Microphone Blocked in the Kaltura Live Room by an Operating System?

03/11/2020Danny Swibel
When activating your devices in a Kaltura Live Room room, you might see a Webcam Unavailable popup if your devices are unavailable due to your operating system (Windows, MacOS) blocking access to your webcam and/or microphone.  How To All...

Is Your Webcam or Microphone Busy With Another Application?

03/11/2020Debbie Zioni
When activating your devices in a Kaltura Live Room, you might see a Webcam Unavailable popup if your devices are unavailable because another app is currently using your webcam and/or microphone. Devices Are Busy If you are using another appli...

Is Your Webcam or Microphone Blocked by Internet Security Suites?

03/11/2020Debbie Zioni
When activating your devices in a Kaltura Live Room, you might see a Webcam Unavailable popup if your devices are unavailable due to an installed security suite blocking access to your devices. Internet Security Suites If you are using an inte...

Is Your Microphone Still Not Working (Using Windows 10)?

03/16/2020Debbie Zioni
If you confirmed that your microphone is not being blocked by your browser , operating system , another application or a security suite , then please perform the following tasks: Unmute Your Microphone On Windows 10 We have seen that deep d...

What Video Quality is Supported Inside the Virtual Classroom?

04/02/2020Lior Bukshpan
Webcams have varying resolution from 160x90 to 320x180 to 640x360. Screen sharing is done at 1080p and can be downgraded to 720p. Recording is done at 720p. Video playback is done in HD as the original fi...

Can I Use an External Camera to Connect to the Live Room?

04/02/2020Lior Bukshpan
Yes. External cameras can be used to connect to a live room as long as the computer recognizes the camera attached. Make sure to select the correct devices in the Settings tab. See  Connecting Your Microphone or Headset . ...

Audio Level May Drop When Using Kaltura Meetings

07/21/2021Debbie Zioni
If you are using Kaltura Virtual Classrooms with Windows OS your audio level may unexpectedly drop. You may encounter situations where the Windows operating system automatically lowers the media and applications' volume when joining Kaltura Liv...

Why can't I be heard when a video is being played in the room?

10/10/2021David Benshoshan
By default, all microphones are disabled while a video is being played in the room. This is to prevent echoes caused by participants' speakers being streamed back into the room. Microphones are re-enabled automatically when the video is paused o...