Install Kaltura Capture for Mac

About

This guide walks you through downloading and installing Kaltura’s desktop recording app, Capture, on a Mac. For a step-by-step walkthrough, you can also check out the video tutorial.

Download

Non-Theming users

1. Log into your video portal.
2. Go to the +Add New menu and select Kaltura Capture.



You are redirected to a download page.



3. On the download page, click Download for Mac.



A .dmg file downloads.

Theming users

1. If Theming has been enabled on your video portal, go to the +Create menu and select Capture.



You are redirected to a download page.



2. On the download page, click Download for Mac.



A .dmg file downloads.

Install

1. After the dmg file downloads, double-click the file to open it.
The following window displays:



2. Click and drag the KalturaCapture icon into the Applications folder.

Enable screen recording permissions

You need to give Capture permission to record your screen, as follows.

1. Under the Apple menu, click System settings.



2. In the panel on the far left, click Privacy & Security.



3. To the right, under Privacy & Security, select Screen recording.



The Screen Recording tab displays.

4. Under Screen Recording, click the + sign to add an app to the list of allowed applications.



You might get a Privacy & Security message: Privacy & Security is trying to modify your system settings. In this case, enter your user name and password, then click Modify Settings to continue.



5. In the far left panel, click KalturaCapture, and the application will then appear on the right.



6. Click on the KalturaCapture app so it displays in a window on the right, then click Open.



The app now appears in the list of allowed applications with permission to record your screen and audio content.



Additional permissions

When launching Capture for the first time, pop-up messages will prompt you to allow the application access to your microphone and camera (as shown in images below):





7. Click OK.

This will grant access to your devices.

If you still need to enable access manually, follow the steps in the section above to navigate to Privacy & Security > microphone / camera to add Capture to the allowed applications list.

Error messages

If you see any of the following error messages when trying to start or stop a recording, ensure that Capture has permission to access your screen, camera, or audio (see steps above). After adjusting permissions, restart your computer and try again.

• Failed to start recording. Please try again.
• Failed to stop recording. Please try again.
• Failed to load secondary device. Please restart the application.
• Failed to load audio device. Please restart the application.
• Failed to close recording file.

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