How to Enable Privacy Settings for Kaltura Capture on Mac

This article describes how to enable Privacy Settings for Kaltura Capture on Mac OS.

Symptoms: 

One of the following screen errors might display when attempting to start/stop your Kaltura Capture recording.

  • "Failed to stop recording. Please try again."
  • "Failed to load secondary device. Please restart the application."
  • "Failed to load audio device. Please restart the application."

Cause:

  • Kaltura Capture application is not allowed to record the content of your screen/camera/audio.

Solution:

Enable the Privacy Setting on Mac OS using the following steps: 

To enable Mac screen recording permissions

  1. Close Kaltura Capture.
  2. Go to 'System Preferences'.
  3. Click on 'Security & Privacy'.
    4. Go to 'Screen Recording' and check the box next to 'KalturaCapture' .


To enable Mac camera permissions

1) Select 'System Preferences' from the Apple menu.
2) Click the icon labeled 'Security & Privacy'.
3) Click the 'Privacy' tab at the top.
4) In the left-hand column, click on 'Camera' to manage app permissions.
5) Tick the box next to 'Kaltura Capture' app to grant access to the camera.

To enable Mac mic permissions

1) Select 'System Preferences' from the Apple menu.
2) Click the icon labeled 'Security & Privacy'.
3) Click the 'Privacy' tab at the top.
4) In the left-hand column, click on 'Microphone' to manage app permissions.
5) Tick the box next to 'Kaltura Capture' app to grant access to the microphone.

If you attempt to allow the security setting on Mac OS while Kaltura Capture is still open, you will be prompted to close the application by a pop-up window for the changes to take effect.


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