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Express Capture needs permission to access your camera and microphone. The first time you open Express Capture, your browser prompts you to allow access.

If you previously blocked access or your camera or microphone isn’t working, follow the instructions below to update the permissions in your supported desktop browser.

Enable your camera and microphone

Chrome

1. In the address bar, click the site information or permissions icon next to the website address. In some Chrome versions, this appears as a lock icon.
2. Set Camera and Microphone to Allow.
3. Close the permissions window.
4. Refresh the browser page.

Microsoft Edge

1. In the address bar, click the site information or permissions icon next to the website address. In some Edge versions, this appears as a lock icon.
2. Set Camera and Microphone to Allow.
3. Close the permissions window.
4. Refresh the browser page.

Firefox

1. In the address bar, click the camera and microphone permissions icons. If access is blocked, the icons display with a slash through them.
2. If prompted, select the camera and microphone you want to use.
3. Click Allow.
4. Refresh the browser page if necessary.

Safari on Mac

1. In Safari, select Safari > Settings.
2. Click Websites.
3. Select Camera, then set the permission for your Kaltura site to Allow.
4. Select Microphone, then set the permission for your Kaltura site to Allow.
5. Close the settings window and refresh the browser page.

For more information, see Apple’s Customize settings for each website in Safari on Mac guide.

Test your camera and microphone

You can use the WebRTC test page to check whether your browser can access your camera and microphone:

1. Go to the WebRTC constraints test.
2. Click Get Media.
3. Allow the browser to access your camera and microphone.
4. Wait for the video streams to display.

If the streams don’t display, check the camera and microphone permissions in your browser and operating-system settings. Also make sure another application isn’t currently using the camera or microphone.

For additional browser instructions, see Use your camera and microphone in Chrome.