About

This article explains how to order extended audio description for one or more videos in the KMC. Extended audio description pauses the video as needed to provide detailed narration of key visual elements, making content more accessible to viewers with vision impairments.

This service must be enabled on your account, and is currently supported in English only.

Order for a single video

1. Log into your KMC.
The Entries page displays by default.
2. Click the three-dot menu to the right of the desired entry, and select Captions & Enrich.



The Captions & Enrich page displays.



3. Complete the following fields:

• Service - Choose Professional as the Service. Audio Description is supported for professional service only and must be enabled by your system administrator.)
• Source Media Language - Select English from the drop-down menu.
• Feature - Select Extended Audio Description.
• Turnaround Time - Select the turnaround time from the drop-down menu (TAT options are set by your administrator).

4. Click Submit.

The request will be shown on the request list.

Order for multiple videos

1. Click the boxes next to the desired videos.
The More Actions menu at the top of the page is activated.
2. Select Captions & Enrich.



The Captions & Enrich page displays.



3. Follow steps 3-4 above.

If there is insufficient credit to order this service, the system displays an error message: The request cannot be fulfilled. Your account credit is depleted. Please contact your administrator.

You can track the order status in the Existing Requests section at the top of the screen. If your requests require approval, the request status will be 'Pending approval' until the requests are approved. 

Once completed, the audio description is uploaded automatically, and you will receive a notification (if notifications are enabled by your system administrator).

User experience

Users can enable Extended audio description by clicking the AD button on the player or using the toggle in the settings menu.