About
This article explains how to order standard audio description for one or more videos in the KMC. Standard audio description adds spoken narration of key visual elements during natural pauses in the video, making content more accessible to viewers with vision impairments.
This service must be enabled on your account by your administrator and is currently supported in English only.
To manually add an audio file, see our article Manually upload audio files to video.
For a list of common terms related to creating caption and enrichment requests in Kaltura, see Reach terminology.
Order for a single video
- Log into your KMC. The Entries page displays by default.
- Click the three-dot menu to the right of the desired entry, and select Captions & Enrich.
- Complete the following fields:
The Captions & Enrich page displays.
- Service - Choose Professional as the Service.
- Source Media Language - Select English from the drop-down menu.
- Feature - Select Audio Description.
- Turnaround Time - Select the turnaround time from the drop-down menu (the TAT options are set by your administrator.)
4. Click Submit.
A success message displays: Your request has been received. Your video will automatically be updated upon completion.
The request will be shown on the request list.
Order for multiple videos
- Click the boxes next to the desired videos. The More Actions menu at the top of the page is activated.
- Select Captions & Enrich.
The Captions & Enrich page displays.
3. Follow steps 3-4 above.
If there is insufficient credit to order this service, the system will display an error message: The request cannot be fulfilled. Your account credit is depleted. Please contact your administrator.
You can follow the order status in the Existing Requests section at the top of the screen. If your requests require approval, the request status will be 'Pending approval' until the requests are approved.
The audio description will be uploaded when completed, and you'll receive a notification that your request has been received.
Notifications must be enabled by your system administrator.
User experience
Users can enable audio description on the Kaltura V7 player by clicking Audio Description in the settings menu.
Not supported in the V2 player, mobile or non-VOD entries.
