About
The Interactions tab lets you control which interaction features are available for supported live sessions. From here, you can enable or disable group chat, comments and Q&A, reactions, and sentiment analysis.
Who can use this
- Media owners
- Co-editors
This feature requires the Chat & Collaboration module to be enabled.
Access the Interactions tab
- From the user menu, select My Media.
- Click the three dots to the right of the desired media and select Edit.
- In the left navigation, click the Interactions tab to display the 'Interactions' settings.
The 'My Media' page displays.
Alternatively, you can access the edit page from the media page by clicking the three-dot menu and selecting Edit.
The edit page opens on the Details tab by default, with a left-hand navigation.
Enable interactions
Use the Enable interactions toggle to control whether interaction features are available.
Interaction features are enabled by default for new supported media entries.
- When off, all interaction features are hidden.
- When on, the interaction options become configurable.
Configure group chat
Turn on Enable group chat to display chat on the media page.
Click the dropdown and choose when chat is available:
- Always on — chat is always visible
- According to site default — chat follows scheduling rules set by your administrator
Enable sentiment analysis
Turn on Enable sentiment analysis to activate AI-based sentiment analysis for chat activity.
This option is available only if AI Insights is enabled in your account.
Configure comments and Q&A
Turn on Enable comments & Q&A to allow viewers to participate in discussions.
Click the dropdown and choose when comments and Q&A is available:
- Always on — comments and Q&A is always visible
- According to scheduling — comments and Q&A follows scheduling rules set by your administrator
Enable reactions
Turn on Enable reactions to allow viewers to react to the media (for example, likes or emojis).
Save your changes.
