About

During a live session, participants, speakers, and moderators have a variety of tools they can use to communicate and engage with each other.

Depending on the session, these can include chat, Q&A, polls, reactions, notifications, private messaging, and participant management.

Moderators and speakers have additional tools based on their role, such as managing conversations, responding to questions, and creating interactions.

Participant view

Configure the engagement tools

Administrators configure the available engagement tools in the Chatandcollaboration module. The available module settings differ between Kaltura Events and Content Hubs / Video Portal.

• Kaltura Events – Configure the engagement tools available during events. Public Q&A is configured in the mediaChat settings.
• Content Hubs / Video Portal – Configure which engagement tools are available across the site. For supported live sessions, you can also choose which tools are available in a specific session, such as group chat, comments and Q&A, reactions, and sentiment analysis. See Manage live session interactions in Content Hubs.

Open the engagement panel

Click the arrow icon in the upper-right corner of the screen.

The engagement panel opens on the right side of the screen.

Explore the panel

The tabs displayed in the panel depend on your role and the Kaltura application you are using.

Assistant tab 

The Assistant tab provides moderators with real-time session insights and alerts, helping them identify activity that requires their attention.

Interactions tab

The Interactions tab lets moderators create, schedule, and publish interactive activities, including:

• Polls
• Quizzes
• Rating scales
• Crowd votes
• Open-ended questions
• Surveys
• Word clouds
• Announcements
• Crowd reactions

Participants can respond to published interactions during the session.

Updates tab

The Updates tab displays updates sent by moderators during the session. New updates also display briefly as notifications on the screen.

Participants and moderators can return to the Updates tab to view notifications they received earlier in the session.

Live stage tab

The Live stage tab provides tools for communicating and participating during a live session. Depending on the session configuration, it can include Chat, Q&A, and Participants sub-tabs.

• Participants can chat, reply to messages, and add reactions.
• Moderators have additional tools for managing chat and Q&A, pinning messages, blocking users, and monitoring session activity.

Private chat tab

The Private chat tab lets participants and moderators have one-to-one conversations. Users can send and accept connection requests and continue their conversations after the session ends.

Configure your settings

All users can configure their personal settings. 

Click the three dots at the bottom of the panel to open the settings menu. 

Turn the following options on or off:

• Allow toast notification - Displays notifications for updates such as new polls or direct messages.
• Enable private chat - Allows one-to-one conversations with other participants. This option is available in Kaltura Events only.
• Show my last name - Displays your full name in the session.

In Kaltura Events, moderators can also select Open app to open the Moderator app. 

Reactions

During a live session, use the reaction emojis to share your response. Reactions briefly display to everyone in the session.

Hover over the Reactions icon (clapping hands) at the bottom right of the panel to open the emojis.