Configure and manage your agents

About  The Overview page displays the vital details of the agent. It offers a centralized place to manage and customize agent information, as well as the ability to interact with your agent in real-time. Get to know the Overview p...

About Copy a direct link of your agent to share with others.  Share agent On the Overview page, click  Share agent .  The Share window displays. Click the copy button to the right of the URL.  ...

About Open a stand-alone media page for your agent and see your agent as it will appear to users. Interact with your agent to test the experience.  Please note - Usage in the agent site consumes interactions.  Open agent site ...

About  The Knowledge tab allows administrators to efficiently manage the agent’s knowledge base.  Quickly locate, filter, and delete media items; as well as upload new media items so you can keep the agent’s knowledge accurate, foc...

About  Configuring an agent starts with defining who it is and how it should interact with users. This guide walks you through the process of setting up your agent's core profile via the Playbook tab - from describing its role and ...

About  This article explains how to customize the look, feel, and personality of your agent via the Experience tab. You'll learn how to configure key settings - including the agent's title, interaction type, appearance, and voice, ...

About Preview and interact with your agent in real time on the Overview tab! See your agent as it will appear to users and interact with it to test the experience. Simply open the Overview tab and you'll find real-time avatar on th...