Real time agent interaction


About

Preview and interact with your agent in real time on the Overview tab! See your agent as it will appear to users and interact with it to test the experience. Simply open the Overview tab and you'll find real-time avatar on the right of the screen. 

Please note - Usage in the preview area does not consume interactions. 


Interact with your agent

The 'Ask me anything' experience shows the following:

  • An Agentic Avatar 
  • A Start conversation button
  • The Ask me anything input field below

Start a conversation with the Agentic Avatar

To start a live conversation, click Start conversation.

The first time you start a conversation, you’re prompted to allow microphone access.

After allowing access, you can select your preferred microphone and speaker from the device selector on the microphone control.

The experience switches to a full-screen avatar view.

During the conversation

When the avatar loads, it greets you and introduces itself as an agent. If available, it can use basic profile information (e.g. your name) to personalize the conversation.

Speak naturally to the avatar and ask your question.

You can:

  • Interrupt the avatar while it’s speaking
  • End the conversation at any time

Microphone indicators

When your microphone is active and you’re speaking, a blue glow appears on the microphone button.

When your microphone is muted, a red indicator appears with a message prompting you to enable your mic.  

When interruptions are enabled, a Talk to interrupt message appears while the avatar is speaking.

After you end the conversation

When you end a conversation, click End in the lower right corner to return to the main screen.

When you exit to the conversation, your conversation appears as a text transcript in the conversation panel.

Please note - Depending on your plan, per month limits may apply to the number of times you may preview your agent. 

Kaltura does not use customer data to train its AI models. To learn more, see Kaltura's Artificial Intelligence Principles.


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