About
The Knowledge tab allows administrators to efficiently manage the agent’s knowledge base. Quickly locate, filter, and delete media items; as well as upload new media items so you can keep the agent’s knowledge accurate, focused, and up to date.
Navigate to the Knowledge tab
Click on the Knowledge tab.
Search media
Use the Search and Filter controls in the top bar to quickly find specific media items in your knowledge library.
Start typing in the Search field in the top bar.
After you enter at least 3 characters, the system automatically runs the search.
The list is updated to show only media items that match your query.
Filter by media type
You can narrow results further using the Media type filter in the top bar.
Available media types:
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Video – shows only video assets.
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Document – shows only document files (e.g., PDFs, slides, text docs).
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Audio – shows only audio assets (e.g., podcasts, voice recordings).
Upload media
- Click the Upload button.
- Locate and choose a media to upload.
The media is now shown in the list.
Notice the storage tracker above the Upload button. This tracks storage usage in real-time, helping you manage your knowledge upload space. Interested in unlimited storage? Click the Upgrade button to view available monthly and annual plans and easily upgrade your plan to best suit your needs. Plan upgrade takes effect immediately upon successful payment.
Delete media
- Click the click the three-dot action button to the right of a media.
- Click Delete. You are asked to confirm your action.
- Click Delete. You receive confirmation that the media was deleted successfully.
Remember to click the Publish button to publish any changes you've made.
Kaltura does not use customer data to train its AI models. To learn more, see Kaltura's Artificial Intelligence Principles.
