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This article explains how to collect support logs in Content Hubs, the legacy Video Portal, and LMS Extensions. You don't need any external tools or your browser's developer tools.
Collect support logs
For an LMS integration, use the LMS Extensions URL, not the LMS URL. For example, use https://blackboard.kaf.kaltura.com/start-record, not https://blackboard.kaltura.com/start-record.
- Go to
https://{your_site_url}/start-record.
Log collection starts and the message Log collection started. Please proceed to reproduce the issue and when completed, navigate to appears, followed by your end-record URL.
- Reproduce the issue.
- Keep track of each action you take, when you take it, and any error message that appears.
- Go to
https://{your_site_url}/end-record.
Log collection ends, and the message Log collection ended. Please copy the below session data and pass to the Customer Care team. appears, followed by your session data.
- Copy the session data from the box, and send it to the Kaltura Customer Care team. In the same message, describe what you did, when you did it, and any error messages you saw.
