Collecting Support Logs within Kaltura Applications
Users can collect support logs within Kaltura applications (KMS/KAF), without using any external tools or the browsers' developer tools.
- Navigate to the link <app-root-category>/start-record.
- The app starts collecting the logs and the following message displays:
"Log collection started. Please proceed to reproduce the issue and when completed, navigate to <app-root-category>/end-record"
- Reproduce your issue.
- When complete, navigate to <app-root-category>/end-record.
The following message displays:
"Log collection ended. Please copy the session data as follows and send it to the Customer Care Team."
Note: When a log is required from a Learning Portal/LMS integration, the URL to use must be the KAF URL and not the LMS's. For example, do not use blackboard.kaltura.com/record-start, but blackboard.kaf.kaltura.com/record-start.