Email Notifications

KMS/KAF Administrators can manage Email Notifications that are sent to users in response to supported events. 

The “Event Notifications” feature must be enabled on the account level for the email notifications and channel subscriptions feature to work. If your account does not have these features enabled, contact your account representative for additional information.

Configurable Events 

The following two tables describe the different events that can be configured through the EmailNotifications module (both Global and Application-Specific Mode).

Kaltura advises all administrators to upgrade to the new Application-specific notifications feature. For instructions on upgrading, see Upgrading Email Notifications from Global to Application Specific.

Global Mode:

Notification NameRecipient When is it Triggered?
New Item Pending ModerationCategory ModeratorsA new media is added to a moderated category
Entry Approved In CategoryEntry CreatorThe media is approved by the category moderator to appear in the category
Entry Rejected In CategoryEntry CreatorA submitted media is rejected by the category moderator  from appearing in the category
Entry RejectedEntry CreatorThe uploaded media is rejected by the account moderator
Entry ApprovedEntry CreatorA media is approved by the account moderator 
Entry ReadyEntry Creator, Account OwnerThe encoding of the media is complete
User was added to category as [role]Category MemberThe user is added to a category
User's role was changed in categoryCategory MemberThe role of the user in a category is changed
User was removed from categoryCategory MemberThe user is removed from a category
Entry was added to channelChannel SubscriberA new media is published to a channel
Comment was added to entryEntry CreatorA new comment is added to a media
Task rejected for executionTask CreatorA request was rejected for execution by moderator
Task Pending ModerationConfigured UserA new task is pending approval by moderator
Task Finished ProcessingTask CreatorAn entry vendor task has finished processing
Task approved for executionTask CreatorA request is approved by moderator for execution


Application-Specific Mode:  

Notification NameRecipient TypeWhen is it Triggered?
Task rejected for executionTask Creator
Reach
A request was rejected for execution by moderator
Task Pending ModerationConfigured UserReachA new task is pending approval by moderator
Task Finished ProcessingTask CreatorReachAn entry vendor task has finished processing
Task approved for executionTask CreatorReachA request is approved by moderator for execution
New Item Pending ModerationCategory ModeratorApplication SpecificA new media is added to a moderated category
Entry Approved in CategoryEntry CreatorApplication SpecificThe media is approved by the category moderator to appear in the category
Entry Rejected in CategoryEntry CreatorApplication SpecificA submitted media is rejected by the category moderator from appearing in the category
Entry RejectedEntry CreatorApplication SpecificThe uploaded media is rejected by account moderator
Entry RejectedEntry Creator ExternalThe uploaded media is rejected by account moderator
Entry ApprovedEntry CreatorApplication SpecificA media is approved by account moderator
Entry ApprovedEntry CreatorExternalA media is approved by account moderator
Entry ReadyEntry Creator, Account OwnerApplication SpecificThe encoding of the media is complete
Entry ReadyEntry Creator, Account OwnerExternalThe encoding of the media is complete
User was added to category as [role]Category MemberApplication SpecificThe user is added to a category
User's role was changed in categoryCategory MemberApplication SpecificThe role of the user in a category is changed
User was removed from categoryCategory MemberApplication SpecificThe user is removed from a category
Entry was added to channelChannel SubscriberApplication SpecificA new media is published to a channel
Comment was added to entryEntry CreatorApplication SpecificA new comment is added to a media


REACH notifications will appear in the list only when the REACH module is enabled and configured. Please see the Kaltura REACH V2 KMS/KAF Administration Guide for instructions on enabling and configuring the REACH module.



Enable Emailnotifications Module

  1. On the Configuration Management Section of MediaSpace, enable the Emailnotifications module by selecting “Yes” for enabled.
  2. Click  Save.

Configure Email Notifications

In the Module Info area, click on the dedicated page link to access the notifications configuration.

If you are in Global Mode, the configuration page displays as follows:
Kaltura advises all administrators to upgrade to the new Application-specific notifications feature. For instructions on upgrading, see Upgrading Email Notifications from Global to Application Specific.

The columns in the Global Mode consist of the following:

Notification Name: The event that generates this email notification
Recipient: The user who receives this email notification
Subject and Body: Subject and Body of email notification. This field supports text that is specific for each type of notification and is in HTML format.  
Edit: Click on the pencil icon to display the Edit Notification Window. Here you may edit Sender Name, Sender Email, Subject, and Body. You may edit both enabled and disabled notifications. 

Be mindful when editing Sender Email. Kaltura discourages users from changing the Sender Email on SaaS installations. This could result in notifications being mistaken for junk by email systems.

Enable: Switch to enable notification.



If you already are in Application-Specific Mode, the configuration page displays as follows:

The Application-Specific Mode has two additional columns - a Type column and a Sender Info column.

Type: REACH, Application Specific, or External. 

  • REACH refers to notifications coming from the REACH module. 
  • Application Specific refers to notifications that are triggered by events in a specific application. Each application can have its own notifications. Different text and alerts can be sent according to the trigger location. 
  • External refers to global notifications that affect all applications under the same account. If you have a few KMS instances and a KAF, the same external notifications are sent by triggers from any instance events. These also include notifications from applications outside of KMS/KAF (API or KMC for example).

Sender Info: Sender's name and sender's email address that sends the notification. The default name and default sender is Kaltura Automated Response and customer_service@kaltura.com respectively.

Use the dedicated page to enable/disable individual notifications and modify the templates of the emails that are sent for each notification. Note that all enable switches are defaulted to OFF position. 

Bulk Action

You may perform actions in bulk by using the Bulk Action pull down menu. 

To enable ALL notifications at the same time, select the radio button to the left of the Notifications main column header, then choose Enable from the Bulk Action pull down menu. All notifications are now enabled.

To disable ALL notifications at the same time, deselect the radio button to the left of the Notifications main column header, then choose Disable from the Bulk Action pull down menu. All notifications are now disabled. 

To edit multiple notification's Sender Information, select desired notifications, then choose Edit Sender Info form the Bulk Action pull down menu. The Update Sender Info window displays. If the notifications you selected have the same values, a suggestion displays. If the notifications you selected do not have the same values, no suggestion displays. Edit/type text, then click Update. 

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