About

The emailnotifications module lets you easily set up and customize email notifications to be automatically sent every time a user carries out a specific action. You can choose to enable email notifications for alerting channel moderators about new items awaiting moderation, informing media creators of the approval or rejection status for their content in a channel, and much more.

Configure the module

1.  Go to your Configuration Management console, and click the Emailnotifications module. You can also navigate directly using a link: https://{your_KMS_URL}/admin/config/tab/emailnotifications.

   

2. Enable the module by selecting 'Yes'. 
3. Click Save to apply your changes.
4. Click on the dedicated page link ('here').

   

   The email notifications page displays.

Configure the notifications

On this page, you can enable the different email notification events and define the email templates for each. In each notification, the recipient, type, subject & body text and sender information will display.

There are three types: REACH, Application specific, and External. 

• REACH refers to notifications coming from the REACH module.

  REACH notifications will appear in the list only when the REACH module is enabled and configured.

• Application specific refers to notifications that are triggered by events in a specific application. Each application can have its own notifications. Different text and alerts can be sent according to the trigger location. 
• External refers to global notifications that affect all applications under the same account. If you have a few Video Portal instances and an LMS, the same external notifications are sent by triggers from any instance events. These also include notifications from applications outside of Video Portal / LMS (API or KMC for example).

1. Click on the toggle button to enable the requested notification. Note that all enable switches are defaulted to OFF position.

   

2. Click the pencil icon to configure the notification.

   

3. Make the desired changes to the sender name, sender email, subject and / or body text.

   Default Sender's Name and Sender's Email are 'Kaltura Automated Response' and 'customer_service@kaltura.com' respectively. You can customize these fields per individual email notification. Only one value per field is possible.

   

   Changing the sender email requires steps by both the customer and Kaltura:

   1. Customer step: Approve Kaltura to send on behalf of your domain by adding an SPF record. Use the value provided by Kaltura (for example: include:_spf.kaltura.com).
   2. Kaltura step: Kaltura will then whitelist the email in your admin console and update the notification templates.
4. Click Update.
5. To enable, disable or edit the sender information for several notifications in bulk, select the desired notifications and click Enable, Disable or Edit sender info under the bulk actions menu.

   

6. Click Update.

Notification types

Task rejected for execution

Recipient = the task creator, Type = Reach

• Sender Name: {from_name}
• Sender email: {from_email}
• Subject: MediaSpace - Your request was rejected for execution
• Body: Your {service_feature} request [#{task_id}]: For entry name {entry_name} and entry ID {entry_id} requested on {request_date} Was Rejected. Rejection reason is {reject_reason}

Task pending moderation

Recipient = Configured Users, Type = Reach

• Sender Name: {from_name}
• Sender email: {from_email}
• Subject: MediaSpace - New request is awaiting approval
• Body: New task is pending approval for entry name {entry_name}, entry id {entry_id}. Task was requested on {request_date} by {creator_name}({creator_email}). In order to approve please go to the services requests page in [AppTasksUrl]

Task finished processing

Recipient = the task creator, Type = Reach

• Sender Name: {from_name}
• Sender email: {from_email}
• Subject: MediaSpace - Your request has finished processing.
• Body: Your {service_feature} request [#{task_id}]: For entry name {entry_name} and entry ID {entry_id} requested on {request_date} finished processing. To view task go to https://4834032.mediaspace.kaltura.com/media/{entry_id}

Task approved for execution

Recipient = the task creator, Type = Reach

• Sender Name: {from_name}
• Sender email: {from_email}
• Subject: MediaSpace - Your request is approved for execution
• Body: Your {service_feature} request: For entry {entry_name} with {entry_id} requested on {request_date} Was approved. {service_feature} will be automatically uploaded to your video upon completion. To view progress go to https://4834032.mediaspace.kaltura.com/media/{entry_id}

New item pending moderation

Recipient = Category Moderators, Type = Application Specific

• Sender Name: {from_name}
• Sender email: {from_email}
• Subject: MediaSpace - Your request is approved for execution
• Body: Your {service_feature} request: For entry {entry_name} with {entry_id} requested on {request_date} Was approved. {service_feature} will be automatically uploaded to your video upon completion. To view progress go to https://4834032.mediaspace.kaltura.com/media/{entry_id}

Entry approved in category

Recipient = The Entry Creator, Type = Application Specific

• Sender Name: {from_name}
• Sender email: {from_email}
• Subject: MediaSpace - Your request is approved for execution
• Body: Your {service_feature} request: For entry {entry_name} with {entry_id} requested on {request_date} Was approved. {service_feature} will be automatically uploaded to your video upon completion. To view progress go to https://4834032.mediaspace.kaltura.com/media/{entry_id}

Entry rejected in category

Recipient = The Entry Creator, Type = Application Specific

• Sender Name: {from_name}
• Sender email: {from_email}
• Subject: MediaSpace - Your Media has been rejected
• Body: Your media {entry_name} <a href="https://4834032.mediaspace.kaltura.com/media/{entry_id}">https://4834032.mediaspace.kaltura.com/media/{entry_id}</a> has been rejected to be published in <a href="https://4834032.mediaspace.kaltura.com/channel/{category_name_encoded}/{category_id}">{category_name}</a>

Entry rejected (application specific)

Recipient = The Entry Creator, Type = Application Specific

• Sender Name: {from_name}
• Sender email: {from_email}
• Subject: MediaSpace - Your Media has been rejected
• Body: Your media {entry_name} has been rejected

Entry rejected (external)

Recipient = The Entry Creator, Type = External

• Sender Name: {from_name}
• Sender email: {from_email}
• Subject: Your Media has been rejected
• Body: Your media {entry_name} has been rejected

Entry approved (application specific)

Recipient = The Entry Creator, Type = Application Specific

• Sender Name: {from_name}
• Sender email: {from_email}
• Subject: MediaSpace - Your Media has been approved
• Body: Your media {entry_name} has been approved

Entry approved (external)

Recipient = The Entry Creator, Type = External

• Sender Name: {from_name}
• Sender email: {from_email}
• Subject: Your Media has been approved
• Body: Your media {entry_name} has been approved

Entry ready (application specific)

Recipient = The Entry Creator, The Account Owner, Type = Application Specific

• Sender Name: {from_name}
• Sender email: {from_email}
• Subject: MediaSpace - Entry is Ready for Publishing: {entry_name}/ ID: {entry_id}
• Body: Hello,<p>A new entry is ready for publishing:</p><p>Entry Name: {entry_name} <br>Entry ID:  {entry_id}<br>Entry Creator: {creator_name}, {creator_id}/{creator_email}<br>Entry Link: <a href="https://4834032.mediaspace.kaltura.com/media/{entry_id}">https://4834032.mediaspace.kaltura.com/media/{entry_id}</a> </p>

Entry ready (external)

Recipient = The Entry Creator, The Account Owner, Type = External

• Sender Name: {from_name}
• Sender email: {from_email}
• Subject: Entry is Ready for Publishing: {entry_name}/ ID: {entry_id}
• Body: Hello,<p>A new entry is ready for publishing:</p><p>Entry Name: {entry_name} <br>Entry ID:  {entry_id}<br>Entry Creator: {creator_name}, {creator_id}/{creator_email}<br>Entry Link: <a href="https://4834032.mediaspace.kaltura.com/media/{entry_id}">https://4834032.mediaspace.kaltura.com/media/{entry_id}</a> </p> 

User was added to category as [role]

Recipient = The Category Member, Type = Application Specific

• Sender Name: {from_name}
• Sender email: {from_email}
• Subject: MediaSpace - You have been added to {category_name}
• Body: You have been added as {role} to <a href="https://4834032.mediaspace.kaltura.com/channel/{category_name_encoded}/{category_id}">{category_name}</a> 

User's role was changed in category

Recipient = The Category Member, Type = Application Specific

• Sender Name: {from_name}
• Sender email: {from_email}
• Subject: MediaSpace - Your {category_name} role has changed
• Body:  Your role in <a href="https://4834032.mediaspace.kaltura.com/channel/{category_name_encoded}/{category_id}">{category_name}</a> has changed and is now {role}

User was removed from category

Recipient = The Category Member, Type = Application Specific

• Sender Name: {from_name}
• Sender email: {from_email}
• Subject: MediaSpace - You have been removed from {category_name}
• Body:  You have been removed from {category_name} by the user {remover_user_id}

Entry was added to channel

Recipient = Channel Subscribers, Type = Application Specific

• Sender Name: {from_name}
• Sender email: {from_email}
• Subject: MediaSpace - A new media was added to {category_name}
• Body:   Media {entry_name} was added to <a href="https://4834032.mediaspace.kaltura.com/channel/{category_name_encoded}/{category_id}">{category_name}</a>. You can see the media here: <a href="https://4834032.mediaspace.kaltura.com/media/{entry_id}">https://4834032.mediaspace.kaltura.com/media/{entry_id}</a>

Comment was added to entry

Recipient = The Entry Creator, Type = Application Specific

• Sender Name: {from_name}
• Sender email: {from_email}
• Subject: MediaSpace - A new comment was added to your video {entry_name}
• Body:   A new comment was added to your media {entry_name}. Comment: {comment_text}. You can see the media here: <a href="https://4834032.mediaspace.kaltura.com/media/t/{entry_id}/{category_id}">https://4834032.mediaspace.kaltura.com/media/t/{entry_id}/{category_id}</a>

User replied to a comment

Recipient = The Original Comment Creator, Type = Application Specific

• Sender Name: {from_name}
• Sender email: {from_email}
• Subject: MediaSpace - A new reply was added to your comment
• Body:   A new reply was added to your comment on media <a href="https://4834032.mediaspace.kaltura.com/media/t/{entry_id}/{category_id}">{entry_name}</a> by {reply_user_id}.<br/> Reply Text: {comment_text}

User deleted a comment

Recipient = The Comment Creator, Type = Application Specific

• Sender Name: {from_name}
• Sender email: {from_email}
• Subject: MediaSpace - A comment was deleted from media {entry_id}
• Body:   The comment id {comment_id} was deleted from media <a href="https://4834032.mediaspace.kaltura.com/media/t/{entry_id}/{category_id}">{entry_name}</a> by {delete_user_id} <br/>Original Comment: {comment_text}

Content parameters

The following parameters are available:

• from_email - sender email
• from_name - sender name
• from_email - Server configuration: partner_notification_email
• from_name - Server configuration: partner_notification_name
• entry_id - entry ID
• entry_name - entry name
• comment_text - comment text
• comment_id - comment ID
• category_id - category ID (entry context)
• delete_user_id - ID of the user who deleted the comment
• creator_id - entry creator user ID
• creator_name - entry creator name
• creator_email - entry creator email
• category_name_encoded - HTML-encoded category name (better to use in the message body)
• reply_user_id - ID of the user who wrote the reply
• role - user role
• remover_user_id - ID of the user who executed this action
• request_date - date requested
• AppTasksUrl
• service_feature  
• #{task_id}  
• reject_reason - reason for rejection