About
REACH supports department-level billing and moderation. This lets organizations manage billing, usage, and permissions for multiple departments or units in the same Video Portal / LMS Video instance. Each department is linked to a REACH profile, which is created by your Kaltura representative upon request.
Reach profiles
- A Kaltura account can have multiple REACH profiles configured in the REACH module (reachProfileId).
- Profiles are defined and customized for your Partner ID.
- Each profile lets you view parameters such as credit, analytics, and usage metrics per department or unit, based on roles and permissions.
Units and labels
- The label for a REACH profile is the unit name, set by your administrator in the REACH module (unitFieldName).
- The default label is Unit, but administrators can rename it (for example, Faculty, Department).
- Users with access to multiple profiles can select the relevant unit from the Unit dropdown list in the REACH dashboard.
- If only one profile exists, the Unit field is hidden.
Ordering of units
Units appear in the following order:
- Active profiles (not expired) with available credit. If multiple, the one closest to expiration displays first.
- Active profiles without credit.
- Expired profiles (if enabled in Video Portal Configuration Management console).
Permissions
Permissions are managed in the Video Portal Configuration Management console and include:
- Which REACH profiles can be used in the instance.
- Who can:
- Access the REACH Services Dashboard
- Bill services
- Order captioning or translation services
- Moderate service requests
Example use cases
- A university with multiple departments can let users select which department budget to charge for captioning requests.
- A user with access to multiple budgets can choose which department to charge when ordering services in bulk or when creating automated rules.
