Q&A transcripts report - Public Q&A disabled

The Q&A transcripts report provides full transcripts of Q&A exchanges. 

Data in the Q&A transcripts report includes the following:

• contextId - A unique ID of the context (a context can be a specific session or the event's home page)
• contextName - The name of the context.
• creator - A unique ID of the attendee that initiated the thread.
• sender - A unique ID of the user who sent the message (can be an attendee OR moderator).
• senderEmail - Email address of the user who sent the message (can be attendee OR moderator).
• recipient - A unique ID of the user who received the message (can be an attendee OR moderator).
• recipientEmail - Email address of the user who received the message (can be attendee OR moderator). 
• message - The content of the thread.
• time - The time the message was sent.
• state - There are 4 states:
  1. pending - The thread is pending and hasn’t been handled by a moderator.
  2. owned - The thread is owned by a moderator and is not resolved.
  3. resolved - The thread is owned by a moderator and was resolved but wasn't clear. 
  4. done - The thread was resolved and cleared from the moderator’s queue.
• labels - A list of tags applied to the thread by moderators or automated rules, used to categorize, prioritize, or organize messages (for example: “technical issue,” “follow-up needed,” or “VIP”). These labels help moderators manage and filter threads during the event.

Was this article helpful?

Thank you for your feedback!

Name

Email

Submit your feedback

Thank you! Your comment has been submitted.