FAQ

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What is the file size limit for uploading video files to Kaltura on Desktop or Mobile?
There is no limit to the size of media files you can ingest/upload to Kaltura. Kaltura also provides multiple APIs and tools to ingest content into Kaltura, including web upload libraries and widgets, Drop Folders, Aspera FASP workflows, Bulk Ingest...
Is there an upload file size limit when using KMS?
Kaltura MediaSpace (KMS) supports uploading files of any size in all major browsers - Chrome, Safari, Firefox and IE 10+. Starting version 5.75 (Aug, 2018), Kaltura MediaSpace will not support uploading files via Flash dependent browsers (such...
How to search playlists
Use the Filters pane to search for playlists in your account. You can search for any word in the playlist name, tags or both. You can also filter by date by select a date range or by clicking the calendar icons on the Created between fields. &nbs...
KMS Cache Refresh FAQ
[collapsed title="What is the default KMS cache refresh cycle?"] Q: What is the default KMS cache refresh cycle? A: The default KMS cache cycle depends on the cached object. entries (single, gallery list, etc.) - 10 minutes. categor...
Why entitlements are restricted to individuals and are not set to organizational units/groups?
The MediaSpace user-flows for determining user’s entitlements to content and categories are best supported when permissions are set to individuals and indexed in Kaltura. The internal indexing of content by its individual end-user permissions ...
How to upload a full deck of slides to a media item
This ability is avialble to all users with 'timeline' tab (chapters and slides) in their edit entry page the ability to add a single slide to the timeline of the entry:   was changed with the ability to add ...
What is the delete policy for Kaltura entries?
In a SaaS environment, data is deleted within a week or less. In an OnPrem environment, when an entry is deleted in the KMC, or any other front-end application, nothing happens to the file assets. The entry is just marked as "deleted" i...
MediaSpace Frequently Asked Questions
Requirements   [collapsed title="What ports will I need to open inbound and outbound from the KMS server traffic?"]  _____________________________________________________________________________________ 80 and 443.&nbs...
Kaltura MediaSpace v2 UI - Frequently Asked Questions (FAQ)
This page provides a list of the frequently asked questions regarding the v2 UI in KMS and KAF instances. We have also created the v2 UI Cheat Sheet to help with the migration and to provide some guidelines. UI v2 FAQ [collapsed title="1. ...
What are the publishing requirements for submitting an application to Apple’s App Store that includes video consumption?
See  iOS App Publishing Requirements and Reccommendations.
How to select a video to play in MediaSpace
To select a video to play In a media gallery, click a video thumbnail to display the video in the media player. Related videos from all galleries are displayed next to the media player. ...
What is the recommended time to keep a log of server notifications?
The recommended time to keep the log of notifications is 48 hours. After 48 hours it should be safe to assume a notification will not be re-sent unless manually requested by an admin.
How to upload and modify related files?
You can attach files (documents, media) to your entries. Uploaded files will not create new entries but will receive a unique Kaltura Asset ID.  Use the Related Files tab to upload files associated to entries. Related files are not stored with...