Ask Genie a question

About

Use Genie to quickly get trusted answers based on your organization’s verified content. Just ask a question in your video portal to get started.

Ask your question

1. In your video portal, click the Ask anything button. Its location may vary depending on your organization's setup - it might be in the navigation bar, on a channel page, or somewhere else your admin has placed it. 

Can’t access the Genie? Contact your admin to check permissions.



The 'Ask anything page' displays.



2. Type your question into the Ask me anything search field to retrieve personalized results (for example, “How do I create a new project report?”).



Alternatively, you can click on any of the three suggested questions to automatically populate the search field and get an instant response.



3. After typing in your question, press Enter on your keyboard. While Genie processes your request, the Analyzing content screen displays.



To cancel while Genie is generating a response, click the Stop button (square icon). You’ll stay in the same thread and can immediately ask a new question.

After a few seconds, your answer appears on the same screen. Depending on your question, Genie will return:

• Flashcards – Key takeaways, often with video clips, document excerpts, or images
• Text answers – A full written explanation with summaries, steps, or lists

If Genie can’t find an exact match, it will:

• Show a message: I couldn't find an exact match for your request
• Suggest related questions you can try instead

Multilingual support

Genie can respond in the language you use to ask your question. It automatically detects the language and pulls from matching multilingual sources. If content isn’t available in your preferred language, Genie will return the most accurate results it can find, even if they’re in another language.

Ask a follow-up question

To continue the conversation, just type your follow-up question into the 'Ask me anything' field or click one of the suggested follow-up questions beneath the most recent answer. Genie will keep the thread going by using the previous response as context and generate a new answer directly below it.

Thread results

Start a new thread

Click the New thread button at the top left to begin a new search. This clears the conversation and opens a new 'Ask Anything' window.

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