Virtual Event Chat & Collaboration Moderators Training Agenda

OVERVIEW

This training is intended for the event chat moderators and is covering both the moderator's and the attendee's view of the virtual events platform chat widget.

 

Objectives

  • How to access the moderator’s view? 
  • How to get attendees' pending messages?
  • How to manage your groups?
  • Get the recommended workflows and best practices.

Agenda      
  

Topic

Instruction:

Greeting/ Introduction 


Attendee View

  • Registration 
  • Sign in to the event site

Getting started

  • Allow toast notifications


  • Enable Chat
  • Show full name

Chat with us

  • During Live Sessions
  • In channels 
  • Automatic Message

Moderator View

  • Direct Link
  • Navigate to the moderator view
  • Manage Settings
  • Validate Assigned Groups
  • My groups
  • Get pending messages 
  • Choose a conversation
  • Block users
  • Resolved conversation
  • Clear all messages

Live Demo


Getting Help / Questions 



In This Article
Was this article helpful?
Thank you for your feedback!